Customer Service Representative

Atlas Copco Group; Charlotte (AR); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 4 weeks

Life & Disability insurance

401(k) retirement plan

On-site training

Onboarding program

Learning culture

Job summary

Atlas Copco is seeking a Customer Service Representative in the Charlotte area to join a small team. The role supports order fulfillment across planning, purchasing and transportation, with hybrid work on-site three days a week and two days remote.

The ideal candidate has 2+ years in customer service, SAP experience, and a background in supply chain or logistics. Strong English communication and relationship-building skills are essential.

Qualifications

• 2+ years in customer service
• Experience in SAP and logistics
• Associates degree in business or related field

Responsibilities

• Handle customer interactions and provide accurate information on products and order status
• Coordinate with Planning, Purchasing, and Transportation teams for timely order fulfillment
• Escalate complex issues to appropriate departments and ensure follow-up
• Document procedures and contribute to knowledge base
• Build positive relationships with team members and customers

Skills

Customer service

SAP

Inventory control

Distribution & logistics

Relationship building

English fluency

Education

Associates degree in business or supply chain

Tools

SAP

Job description

Your role

The Customer Service Representative is a key member of the Supply Chain Team reporting directly to the Customer Service Manager. You will work with a team of 2 other Customer Service Professionals at our South Charlotte location (About 3-4 miles from Carowinds) This is a Hybrid position Working 3 days a week in office and 2 days from home.

• Customer Interaction
• Take ownership of tasks and demonstrate accountability in completing assigned tasks.
• Resolve customer issues efficiently and in alignment with company policy.
• Provide accurate, timely information on products, services, availability, and order status.
• Communicate clearly and professionally with diverse customer groups.
• Escalate unresolved or complex issues to the appropriate internal departments, ensuring proper follow‑up and resolution.
• Identify recurring issues and suggest proactive solutions to reduce customer friction and improve operational efficiency.

Collaboration

• Coordinate with Planning, Purchasing, and Transportation teams to ensure accurate and timely order fulfillment.
• Share relevant customer insights with other departments to help drive process improvements and customer‑centric strategies.
• Participate in regular interdepartmental meetings to align service goals with broader operational objectives.
• Participate in continuous improvement initiatives to enhance the customer experience.

Training

• Assist in documenting procedures, FAQs, and troubleshooting steps to enhance team knowledge base.
• Encourage a culture of learning by promoting knowledge sharing and upskilling opportunities within the team

To succeed, you will need

• 2+ years in customer service
• Experience working in SAP
• Experience in inventory control, distribution, supply chain, or logistics
• You are fluent in English, as this is our internal language.
• Customer focused (both internal and external)
• Ability to establish positive relationships with team members and customers
• Associates degree in business, supply chain, or related field (or equivalent work experience)

In return, we offer

• Health insurance/ Dental insurance/ Vision insurance
• Excellent paid time off (4 weeks!)
• Life & Disability insurance
• We believe in and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience a on-boarding program, including guidance by a personal buddy.
• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

Atlas Copco is an Equal Opportunity Employer and does not discriminate in hiring or employment against any individual on the basis of race, religion, color, creed, gender, gender identity or expression, national origin, ancestry, age, marital status, citizenship, physical or mental disability, veteran status, sexual orientation, or status within any other group that is protected by anti-discrimination laws.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call [phone]. Reasonable accommodation requests will be considered on a case‑by‑case basis.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our Distribution Center in Charlotte North Carolina

Contact information

Talent Acquisition Team: Chelsea Yates

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