Hybrid Contact Center Agent

Beyond Vision; West Allis (WI); Hybrid; USD 2,066,000 - 2,755,000; Full time

Job summary

Beyond Vision, VisABILITY Center in West Allis, WI is hiring a full-time Contact Center Agent. The role is hybrid with in-person preferred, supporting inbound and outbound communications for government and commercial clients.

You will follow scripted calls, respond to emails, and assist callers across multiple channels, helping people who are blind or visually impaired access services. We value friendly, professional service and precise data handling in a team-oriented environment.

Qualifications

• Excellent verbal and written communications skills.
• Proficient with Word, Excel, Outlook.
• Typing speed of 25 wpm with 92% accuracy.
• Ability to interact respectfully and effectively with customers through a variety of mediums.
• Ability to deal effectively with difficult customers.
• Ability to recite from a pre-written script.
• Ability to accept constructive feedback and adapt accordingly to the needs of the position.
• Ability to commit necessary knowledge of products and services to memory in order to provide the most prompt and effective customer service.
• Consistent attention to accuracy and detail.
• Team oriented with a strong work ethic.
• Experience in a previous customer service position preferred
• A commitment to furthering our mission of increased employment and opportunity for people who are blind or visually impaired.

Responsibilities

• Facilitate inbound and outbound communications.
• Act on behalf of both internal and external customers of Beyond Vision’s call center program.
• Scripts-driven calls, emails, and database lookups.
• Provide knowledgeable technical support for services and product lines.
• Support the government and commercial entities the call center serves.

Skills

Verbal communication

MS Office

Typing 25 wpm

Multichannel support

Handling difficult customers

Scripted calls

Feedback adaptability

Product knowledge

Attention to detail

Team player

Customer service exp

Mission-driven

Tools

MS Office

Job description

Job DetailsLevel: EntryJob Location: VisABILITY Center - West Allis, WI 53214Job Category: Customer ServiceWe are looking for a full-time Contact Center Agent. Hybrid Role. In person preferred.

Gain skills here and go anywhere. Gain the experience to move upwards in our company or use it as a springboard to go elsewhere.

We are seeking friendly, courteous, and professional customer care agents to facilitate our inbound and outbound communications. Agents will act on behalf of both internal and external customers of Beyond Vision’s call center program. Examples of these communications may include scripted call campaigns, emails, database lookups, answering Beyond Vision’s main business line, and/or providing knowledgeable technical support for services and product lines of the many government and commercial entities the call center supports. Our team is growing and we would love to see you become a part of it.

Qualifications

• Excellent verbal and written communications skills.
• Proficient PC skills (Word, Excel, Outlook, Windows Explorer)
• Typing speed of 25 wpm with 92% accuracy.
• Ability to interact respectfully and effectively with customers through a variety of mediums.
• Ability to deal effectively with difficult customers.
• Ability to accurately recite from a pre-written script
• Ability to accept constructive feedback and adapt accordingly to the needs of the position.
• Ability to commit necessary knowledge of products and services to memory in order to provide the most prompt and effective customer service.
• Consistent attention to accuracy and detail.
• Team oriented with a strong work ethic.
• Experience in a previous customer service position preferred
• A commitment to furthering our mission of increased employment and opportunity for people who are blind or visually impaired.

We offer

• The opportunity to build skills that can be used to move upward within or outside the company.
• Flexible work hours including evenings and weekends
• A culture that values delighting our customers, constant improvement, and fun!
• In office agents are preferred but hybrid and remote options may be available.

Learn more about Beyond Vision at www.beyondvision.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.