Call Center Agent - WI - Full-Time - Monday-Thursday 10:30-8pm Saturdays 9am-1pm

Versiti; United States; Hybrid; USD 28,800 - 35,200; Full time

Benefits offered by this job

Paid training

Predictable schedules

Supportive supervisors

Job summary

Versiti is seeking a Call Center Agent in Milwaukee, WI to help build customer-service skills and work in a positive environment. Responsibilities include making outbound calls to encourage blood donation appointments and providing excellent service to donors, all while adhering to work schedules.

The role offers flexible scheduling options and an hourly rate of $16.39, with a supportive team culture and paid training.

Qualifications

• 1-3 years customer service experience, preferably in a contact center environment.
• Comfort using computers and learning new systems.
• Reliability and a positive attitude.

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments.
• Provide friendly, professional service on every call.
• Educate and motivate donors to schedule their next donation appointment.
• Ensure donor requests are carried out and followed up.
• Advocates Versiti’s mission in the community.

Skills

Excellent verbal and written communication skills

Ability to demonstrate sales techniques

Good attention to detail

Ability to perform in a team-oriented environment

Proficient computer skills

Education

High School Diploma

Tools

Microsoft Office

HemaTerra

Job description

Call Center Agent - WI - Full-Time - Monday-Thursday 10:30-8pm Saturdays 9am-1pm

Remote Full-time $32k – $32k

Daily Drop — Subscriber Perk

Auto parts & services

15% off auto parts $35+ — DIY car maintenance

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world‑renowned Blood Research Institute, we enable life‑saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Call Center Agent – Milwaukee, WI

In‑Office and Remote days are required (not fully remote)

We’re hiring Call Center Agents in Milwaukee who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment.

What You’ll Do

• Make outbound calls encouraging current blood donors to schedule appointments
• Use computer systems to document information
• Provide friendly, professional service on every call
• Follow clear processes and training to support blood donor needs
• Work with a supervisor who’s invested in your success

What We Offer

• $16.39/hr + shift differentials where applicable
• Predictable and consistent schedules
• Paid training — we teach you everything you need to know
• Supportive supervisors and a team‑oriented culture

What We’re Looking For

• Comfort using computers and learning new systems
• Reliability and a positive attitude
• Call Center experience is helpful but not required

Schedule

• Full and Part‑Time Schedules
• Schedules fall between 8am‑8pm shifts

Location

Milwaukee, WI – Position requires In‑office and remote days

Total Rewards Package

Versiti provides a comprehensive benefits package based on your job classification. Full‑time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short‑ and Long‑term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Adheres to work schedule
• Meets productivity, quality, and service level goals
• Provides compelling messaging to donors to influence blood donation
• Provides blood donation information and converts donor into appropriate donation type based on donor eligibility
• Answers donor questions, requests and concerns via phone and text
• Recruits new donors by asking existing donors for family/friend referral (pledge)
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
• Participates on team projects, as assigned
• Executes service recovery techniques in order to address donor concerns/complaints
• Provides excellent customer service by always doing what is right for the donor
• Advocates Versiti’s mission in the community
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

High School Diploma required

Experience

1‑3 years customer service experience, preferably in a contact center environment required

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail and accurate data entry skills required
• Results‑oriented / collaborates with management to meet individual goals required
• Ability to multi‑task and proactively communicate progress/obstacles required
• Ability to perform in a team‑oriented environment required
• Proficient computer skills (Microsoft Office) and ability to learn job‑specific applications required
• Moderate to high level of experience working within a multi‑channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required

Tools and Technology

Must learn contact center‑specific programs (HemaTerra) required