Hybrid Consumer Loan Coordinator — Growth, Training & Perks

The Federal Savings Bank; Chicago (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA & FSA

Life Insurance

401k

Education Reimbursement

Loan Discount

Employee Recognition

Training Programs

Paid Holidays

Paid Sick Leave

Team Events

Job summary

The Federal Savings Bank in Chicago, IL seeks a motivated Consumer Loan Coordinator to support a dynamic Consumer Lending team with hands-on training and dedicated resources to help you succeed. This full-time role emphasizes exceptional customer service and growth within our rapidly expanding bank.

Residents of the Chicago area are encouraged to apply. The position requires strong sales drive, excellent communication, and the ability to manage high inbound volume in a hybrid office setting.

Qualifications

• 1 year of sales or call-center experience required.
• Ability to manage high-volume inbound leads.
• Self-motivated, results-driven.
• Experience with a dialer preferred.
• Strong interpersonal communication within bank departments.
• Must live in or near Chicago, IL.

Responsibilities

• Act as a primary contact for clients throughout the loan process from inquiry to close.
• Gather financial and legal documents and order related reports for processing.
• Prepare and submit loan files for underwriting approval.
• Conduct a quality control audit of the previous database before closing it.
• Coordinate and ensure documentation for borrower and lender is complete.
• Maintain relations with associations, community partners, and vendors.
• Provide backup support for loan department positions and functions.
• Answer inquiries related to account balances, loan balances and payoff requests.

Skills

Sales

Call center

Time management

Communication

Customer service

Inbound leads

Job description

The Federal Savings Bank in Chicago, IL seeks a motivated Consumer Loan Coordinator to support a dynamic Consumer Lending team with hands-on training and dedicated resources to help you succeed. This full-time role emphasizes exceptional customer service and growth within our rapidly expanding bank.

Residents of the Chicago area are encouraged to apply. The position requires strong sales drive, excellent communication, and the ability to manage high inbound volume in a hybrid office setting.