Hybrid Commission Operations Associate

Banner Life family of companies | life insurance; Frederick (MD); Hybrid; USD 50,000 - 59,000; Full time

Job summary

Banner Life Insurance Company is seeking a Commission Associate to deliver prompt, accurate service handling inquiries for commissions across general agencies and Banner Life departments. The role focuses on processing payments, maintaining records, and supporting administrative workflows in a hybrid Frederick, MD setting.

You will handle daily commission activity, respond to agency requests, maintain tax-related records, verify 1099s, and assist with bonus reports and ongoing projects.

Qualifications

• Client service/phone handling.
• Ability to problem solve and analyze commission statements.
• Computer knowledge - create/edit/retrieve/save/print.
• Ability to learn new software.
• Knowledge of Word, Excel, PowerPoint, Outlook & Access.

Responsibilities

• Review daily commission activity, payment listings and error reports; audit records for accuracy.
• Research and respond to agency compensation requests; coordinate with Finance/Administrative staff.
• Maintain records of tax levies and other withholdings; set up payments and notices.
• Review and verify 1099 MISC records and process corrections.
• Research agency/dealer balances; document balance due and record payments.
• Record daily task activity and maintain processing issue logs.
• Complete special projects and provide admin support as directed by management.
• Process monthly suspense reports and verify payments to agents.
• Prepare correspondence, emails, letters, memos, reports.
• Review, prepare and distribute bonus reports.
• Support other business areas with special projects as needed.

Skills

Client service

Problem solving

Computer skills

Learn new software

Microsoft Office

Education

High School diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Banner Life Insurance Company is seeking a Commission Associate to deliver prompt, accurate service handling inquiries for commissions across general agencies and Banner Life departments. The role focuses on processing payments, maintaining records, and supporting administrative workflows in a hybrid Frederick, MD setting.

You will handle daily commission activity, respond to agency requests, maintain tax-related records, verify 1099s, and assist with bonus reports and ongoing projects.