Commission Operations Associate MGA Billing Direct Bill

ACCIDENT INSURANCE CO. INC.; Oak Ridge (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

ACCIDENT INSURANCE CO. INC. is seeking a Commission Operations Associate to manage end-to-end commission processing for MGA and agency-billed workflows, ensuring accurate calculations, reconciliation, posting, and payments in line with carrier agreements and contracts.

You will collaborate with underwriting, accounting, and finance, maintain data quality, and participate in process improvement to strengthen internal controls and timeliness.

Qualifications

• 0-3+ years of experience in insurance operations, commission processing, billing, accounting, or a related role.
• Basic understanding of Accounts Receivable and/or Accounts Payable.
• Strong attention to detail with the ability to meet recurring deadlines.
• Experience supporting insurance commission models or ERP systems is a plus.

Responsibilities

• Process MGA agency-billed and direct-billed commission transactions in accordance with carrier and producer agreements.
• Review bordereaux, carrier statements, and premium reports to validate commission calculations.
• Reconcile commissions between policy systems, billing platforms, and general ledger records.
• Identify, research, and resolve commission discrepancies, shortages, overpayments, or timing variances.
• Execute routine commission workflows including calculations, adjustments, accruals, true-ups, and reversals.

Skills

Analytical skills

Reconciliation

Attention to detail

Communication

Multi-priority management

Tools

Excel

Job description

Job Summary

The Commission Operations Associate supports end-to-end commission handling for

Managing General Agent (MGA) business, with a primary focus on agency-billed and directbilled workflows. This role is responsible for ensuring accurate calculation, reconciliation,

posting, and payment of commissions while maintaining compliance with carrier

agreements, producer contracts, and internal controls. The position is well-suited for a

detail-oriented professional looking to grow within insurance operations and financial workflows.

Key Responsibilities

Commission Processing & Reconciliation

• Process MGA agency-billed and direct-billed commission transactions in
• accordance with carrier and producer agreements.
• Review bordereaux, carrier statements, and premium reports to validate commission calculations.
• Reconcile commissions between policy systems, billing platforms, and general ledger records.
• Identify, research, and resolve commission discrepancies, shortages, overpayments, or timing variances.

Workflow Execution & Controls

• Execute routine commission workflows including calculations, adjustments,
• accruals, true-ups, and reversals.
• Ensure commissions are recorded accurately and timely in applicable systems.
• Follow established internal controls, documentation standards, and audit requirements.

Carrier, Producer & Internal Collaboration

• Communicate with carriers, managing agents, and stakeholders to resolve commission inquiries.
• Partner with underwriting, accounting, and finance teams to ensure commission alignment with policy activity.
• Respond to internal and external commission related inquiries with professionalism and accuracy.

Data Quality & Reporting

• Maintain commission records, tracking logs, and supporting documentation.
• Assist with commission reporting and variance analysis as requested.
• Identify trends, recurring issues, or process gaps and escalation appropriately.

Process Improvement & Support

• Adhere to standardized commission workflows and operating procedures.
• Assist with documentation updates, job aids, and training materials.
• Support system testing, implementations, or enhancements related to commission processing.

  Required Qualifications

  • 0-3+ years of experience in insurance operations, commission processing, billing,
  • accounting, or a related role.
  • Basic understanding of Accounts Receivable and/or Accounts Payable.
  • Strong attention to detail with the ability to meet recurring deadlines.

  Preferred Qualifications

  • Experience supporting Insurance commission models.
  • Exposure to insurance policy administration, billing, accounting, or ERP systems.
  • Familiarity with commission statements, bordereaux, or carrier reporting formats.

  Skills & Competencies

  • Strong analytical and reconciliation skills
  • Comfortable working with spreadsheets and data sets (e.g., Excel)
  • Effective written and verbal communication
  • Ability to follow structured processes while identifying improvement opportunities
  • Organized, dependable, and able to manage multiple priorities