Commercial Solar Customer Success Lead

nexamp; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Nexamp in Boston is seeking a Commercial Customer Success Manager (Account Manager) to manage a portfolio of business customers, educate them on community solar, and guide program options and value-added propositions.

You will resolve billing, credit, and service issues, de-escalate conflicts, and coordinate with cross-functional teams to ensure customer satisfaction. This hybrid role supports collections as needed and reports to the Director, Customer Experience & Retention.

Qualifications

• 3+ years in account management, client success, or customer service.
• Strong ability to build and maintain relationships with business customers.
• Analytical and project management skills with multi-account focus.
• Experience with CRM systems; Salesforce preferred.
• Solar or renewable energy sector experience is a plus.

Responsibilities

• Manage a portfolio of business customers with proactive outreach and periodic reviews.
• Resolve billing, crediting, and service issues; de-escalate conflicts to sustain satisfaction.
• Coordinate with Revenue Operations, Billing, Treasury, and Sales to support accounts.
• Guide customers through billing models and account transitions to improve payment experience.
• Maintain accurate records in Salesforce and related tools; generate insights for stakeholders.

Skills

Account management

Relationship building

Analytical skills

Negotiation

Cross-functional collaboration

Tools

Salesforce CRM

Job description

Nexamp in Boston is seeking a Commercial Customer Success Manager (Account Manager) to manage a portfolio of business customers, educate them on community solar, and guide program options and value-added propositions.

You will resolve billing, credit, and service issues, de-escalate conflicts, and coordinate with cross-functional teams to ensure customer satisfaction. This hybrid role supports collections as needed and reports to the Director, Customer Experience & Retention.