Hybrid: Commercial Client Support Specialist

Wintrust Financial Corporation; Holland (MI); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Tuition reimbursement

Job summary

Wintrust Financial Corporation in Holland, MI is hiring a Client Support Professional to deliver high‑touch service to commercial clients. You will coordinate with Loan Ops and Treasury Management, handle routine requests, and support lenders with documentation and onboarding.

The role emphasizes accuracy, customer focus, and regulatory awareness. The position offers a hybrid schedule, competitive hourly pay, and eligibility for an annual bonus.

Qualifications

• Minimum 3-5 years' banking experience with strong account opening knowledge.
• Excellent customer service skills and communication abilities.
• Ability to manage time well and stay organized under changing priorities.

Responsibilities

• Provide high-touch support to commercial clients and liaise with internal teams.
• Offer administrative support for a team of lenders with standard portfolios.
• Process daily requests: account openings, inquiries, wires, loan actions, and payoffs.
• Troubleshoot issues and onboard new clients; maintain regulatory compliance.
• Assist Relationship Managers with calls, loan packages, data entry, and invoices.

Skills

Exceptional customer service

Strong verbal and written

Time management

Organizational skills

Tools

MS Office (Excel & Word)

FIS

Salesforce

ACBS

Job description

Wintrust Financial Corporation in Holland, MI is hiring a Client Support Professional to deliver high‑touch service to commercial clients. You will coordinate with Loan Ops and Treasury Management, handle routine requests, and support lenders with documentation and onboarding.

The role emphasizes accuracy, customer focus, and regulatory awareness. The position offers a hybrid schedule, competitive hourly pay, and eligibility for an annual bonus.