Hybrid Clinical Operations Specialist

University of Miami; Miami (FL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition remission

Job summary

The University of Miami/UHealth Department of Neurological Surgery is seeking a hybrid, full-time Clinical Business Operations Representative 1 in Miami, FL. This role facilitates prompt resolution of pre- and post-care issues and performs general administrative tasks, including answering calls, managing patient flow, and securing necessary records.

The position emphasizes courteous, efficient patient interactions and adherence to divisional and department service standards, with a commitment to

Qualifications

• High School Diploma or equivalent.
• No previous experience required.
• 1 year of customer service or clinical experience is preferred.

Responsibilities

• Assist with pre and post patient care information and records.
• Answer calls, triage inquiries, and document messages.
• Greet visitors, direct inquiries, and manage patient flow.
• Maintain patient confidentiality and follow department policies.
• Handle a high daily call volume and support colleagues.

Skills

Learning agility

Teamwork

Technical proficiency

Communication skills

Education

High School Diploma or equivalent

Tools

Office software

Job description

The University of Miami/UHealth Department of Neurological Surgery is seeking a hybrid, full-time Clinical Business Operations Representative 1 in Miami, FL. This role facilitates prompt resolution of pre- and post-care issues and performs general administrative tasks, including answering calls, managing patient flow, and securing necessary records.

The position emphasizes courteous, efficient patient interactions and adherence to divisional and department service standards, with a commitment to