Hybrid Clinical Client Success Leader

Socket.dev

Savannah (GA)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Job summary

MPOWERHealth is seeking a Clinical Client Success Manager in Savannah, GA to oversee key client accounts, drive adoption of MPOWERHealth services, and ensure proactive, high-touch support. You will coordinate onboarding, monitor performance, and work across departments to deliver value.

The role emphasizes customer engagement, retention, and strong communication with stakeholders. You will mentor teammates, lead regular client reviews, and manage issues to resolution while traveling ~25% to meet

Qualifications

Bachelor’s Degree or equivalent combination of education and experience.
3-5 years’ experience as an Account Manager or similar role, with emphasis on client accounts within healthcare revenue cycle management.
Experience in insurance, benefits, or healthcare revenue cycle.
Experience in developing executive level client relationships including negotiation, presentation, and polished communication skills.

Responsibilities

Influence and manage client expectations regarding MPOWERHealth products and services.
Mentor fellow Client Success team members.
Onboard new clients from initial meeting through scheduling cases with ongoing proactive communication.
Develop a trusted advisor relationship with client stakeholders to ensure they leverage MPOWERHealth services.
Proactively manage service delivery for high-visibility client relationships.
Lead recurring meetings with surgeons.
Track client information in Salesforce.