Hybrid Client Support Specialist - Banking (Part-Time)

Sound Community Bank; Sequim (WA); On-site; USD 29,000 - 43,000; Part time

Benefits offered by this job

Health, Dental, and Vision insurance

Employer-paid Life & AD/D insurance

401(k) plan options with employer/ESOP

Wellness program discount

Tuition assistance

Transit benefits

Gym/Health reimbursement

Job summary

Sound Community Bank is seeking a Part-Time Client Support Relief Specialist to deliver exceptional customer service across multiple branch locations, blending traditional teller duties with centralized support responsibilities, including virtual transactions, admin tasks, and direct client engagement both digitally and in person.

The role will average 35 hours per week and can be based at Sequim Creekside or at Port Angeles or Port Ludlow branches.

Qualifications

• High School Diploma or equivalent required.
• Professional well developed written and interpersonal communication skills.
• Ability to elicit client information that can be used to strengthen client relationships.
• Requires judgment to solve day-to-day problems but usually within established guidelines.
• Comfortable with emerging technologies such as virtual client interactions.
• Ability to multi-task by operating multiple computer programs at one time.
• Strong attention to detail.
• Flexible with shifting priorities.
• Ability to work both independently and as a team member.
• Practice ethical behavior and understand the need for confidentiality.
• Ensure compliance with regulatory requirements, including the Bank Secrecy Act.
• Branch hours to include Saturday hours.
• Must be able to travel to Retail branch locations as needed.
• Must be able to lift 25 pounds.
• Must have an overall understanding of bank operations, ensure compliance with regulatory requirements, including the Bank Secrecy Act.

Responsibilities

• Customer Service: Float between designated branches to provide coverage and continuity of service during staffing gaps or peak periods.
• Provide excellent customer service and meet service standards, responds to client inquiries and requests in a timely manner. Answers calls and replies to emails within service standards.
• Actively supports the organization's sales objectives and campaigns by cross-selling products or by listening for client needs and referring to appropriate business lines as needed.
• Completes all required compliance training and other training in a timely manner.
• Quickly identifies problems that arise and provides resolution or referral.
• Demonstrates interpersonal skills along with the ability to maintain a professional, outgoing, and pleasant demeanor at all times.
• Communicates effectively to relevant parties verbally and in written form.
• Transaction Management: Receives client deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly.
• Balances cash drawer within established guidelines.
• Performs teller functions using the Virtual Teller system.
• Submits necessary forms to the proper department in a timely manner.
• Ensures compliance with BSA and other regulations; identifies suspicious activity and reports as needed.
• Contact Center: Support centralized Client Support operations by assisting with phone coverage, eBanking escalations, and administrative tasks.
• Researches and solves client questions, problems, and complaints concerning bank accounts with ownership of interactions.
• Provides information and troubleshooting support of debit cards and internet banking services.
• Operates systems to update client account transactions and information.

Skills

Written communication

Interpersonal communication

Client information gathering

Problem solving

Emerging technologies

Multi-tasking

Attention to detail

Flexibility

Teamwork

Confidentiality

Regulatory compliance (BSA)

Saturday hours availability

Travel to branches

Lift 25 pounds

Education

High School Diploma or equivalent

Job description

Sound Community Bank is seeking a Part-Time Client Support Relief Specialist to deliver exceptional customer service across multiple branch locations, blending traditional teller duties with centralized support responsibilities, including virtual transactions, admin tasks, and direct client engagement both digitally and in person.

The role will average 35 hours per week and can be based at Sequim Creekside or at Port Angeles or Port Ludlow branches.