Contact Center Rep & Float Teller

Sound Community Bank; Sequim (WA); On-site; USD 29,000 - 43,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Employee stock ownership

Job summary

Sound Community Bank is seeking a part-time Client Support Relief Specialist based at the Sequim Creekside branch to cover multiple locations including Port Angeles and Port Ludlow as needed.

The role blends teller duties with client support, including virtual transactions and video engagement, requiring 3–5 years CSR/teller experience, strong communication, confidentiality, and the ability to work independently or with a team; occasional lifting up to 25 pounds is expected.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years CSR, Teller, or Retail Banking experience preferred.
• Strong written and interpersonal communication skills.
• Ability to elicit client information to strengthen relationships.
• Comfortable with emerging technologies and multi-tasking across systems.
• Attention to detail and confidentiality are essential.
• Must comply with BSA and regulatory requirements.
• Ability to travel between branches and lift up to 25 pounds.

Responsibilities

• Float between branches to provide coverage and continuity of service during staffing gaps or peak periods.
• Provide excellent customer service and respond to inquiries in a timely manner.
• Assist with cross-selling and refer to appropriate business lines as needed.
• Complete required training on schedule and maintain compliant practices.
• Handle deposits, payments, transfers, and cash drawer balancing.
• Support centralized Client Support operations with phone coverage and eBanking escalations.
• Investigate client questions and problems, providing clear solutions and ownership of interactions.

Skills

Customer service

Banking experience

Communication skills

Multitasking

Attention to detail

Regulatory compliance

Confidentiality

Team player

Tech-savvy

Education

High School Diploma

Tools

Virtual Teller system

Email/CRM tools

Job description

POSITION DESCRIPTIONThe Client Support Relief Specialist serves as a dynamic representative of the bank, delivering exceptional customer service across multiple branch locations while maintaining alignment with the centralized Client Support Department. This role combines traditional teller responsibilities with support center duties, including virtual transactions, administrative support, and client engagement via video and in-person channels.This is a part-time position that will average 35 hours per week. This position will be based out of our Sequim Creekside branch. It requires the ability to report to both Sequim branches, as well as our Port Angeles and Port Ludlow branches as needed. Saturdays will be required on a rotating basis once fully trained.POSITION QUALIFICATIONSHigh School Diploma or equivalent required. Must have three to five years CSR, Teller, or Retail Banking experience. Skill competencies required include, but are not limited to:Professional well developed written and interpersonal communication skillsAbility to elicit client information that can be used to strengthen client relationshipsRequires judgment to solve day-to-day problems but usually within established guidelinesComfortable with emerging technologies such as virtual client interactions.Ability to multi-task by operating multiple computer programs at one time.Strong attention to detail.Flexible with shifting priorities.Ability to work both independently and as a team member.Practice ethical behavior and understand the need for confidentiality.Ensure compliance with regulatory requirements, including the Bank Secrecy Act.Branch hours to include Saturday hours.Must be able to travel to Retail branch locations as needed.Must be able to lift 25 pounds.Must have an overall understanding of bank operations, ensure compliance with regulatory requirements, including the Bank Secrecy Act.POSITION RESPONSIBILITIESDuties may include but not limited to the following:Responsibility #1 Customer ServiceFloat between designated branches to provide coverage and continuity of service during staffing gaps or peak periods.Provide excellent customer service and meet service standards, responds to client inquiries and requests in a timely manner. Answers calls and replies to emails within service standards.Actively supports the organizations sales objectives and campaigns by cross-selling products or by listening for client needs and referring to appropriate business lines as needed.Completes all required compliance training and other training in a timely manner.Quickly identifies problems that arise and provides resolution or referral.Demonstrates interpersonal skills along with the ability to maintain a professional, outgoing, and pleasant demeanor at all times.Communicates effectively to relevant parties verbally and in written form.Responsibility #2 Transaction ManagementReceives client deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly.Consistently balance cash drawer within established guidelines.Responsible for the efficient, effective, and accurate performance of teller functions processed using the Virtual Teller system.Ensures required forms associated with transactions are submitted to the proper department in a timely manner.Ensures compliance with BSA and other regulations associated with this position.Demonstrates proficiency in identifying suspicious activity and ensuring completion of required reports in accordance with BSA regulations and internal policies and procedures.Responsibility #3 Contact CenterSupport centralized Client Support operations by assisting with phone coverage, eBanking escalations, and administrative tasks when coverage is not needed at retail locations.Researches and solves client questions, problems and complaints concerning bank accounts. Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources. Takes complete ownership of every interaction whether it requires a call back or extended research.Provides information and troubleshooting support of debit cards and internet banking services.Operates systems to accurately update client account transactions and information.Other Duties as AssignedEach employee makes a significant contribution to the success of Sound Community Bank. Employees must have an overall understanding of department operations, and ensure compliance with regulatory requirements, including the Bank Secrecy Act. It is expected that each employee will readily accept additional duties and offer their services wherever and whenever necessary to ensure our success.Corporate Core ValuesDemonstrates behavior and actions which support Sound Community Bank’s values and actively participates in volunteering.Our employees are our most important asset.Results matter.Community is our heart.Access and sustainability are critical.CompensationThe pay range for this position is $21.00 to $31.45, with new hires typically starting at the lower end of the range.This position is eligible for a quarterly incentive bonus of up to 11% of quarterly wages based on the achievement of personal and branch performance goals.Health and Retirement BenefitsHealth, Dental, and Vision insurance plans for employee and dependentsEmployer-paid Group Life & AD/D insuranceWellness Program discount towards medical insurance premiums, Employee Assistance Program401(k) plan options with up to 3.5% employer match and Employee Stock Ownership Program (ESOP)Voluntary benefits include: Health Savings Account (HSA), Voluntary Life & AD/D, Accident Plan, Critical Illness Coverage, Short-term Disability, Long-term Disability, Flexible Spending Account (FSA) and Dependent Care AccountTime-off BenefitsTwo weeks Paid Vacation, Paid Employee Days for Birthday and Hire Date Anniversary, Paid Sick and Safe Time (7 days per year), Bank Paid Holidays (11 per calendar year)Other BenefitsWe also offer the following (some perimeters apply): Tenure Bonus Program, Continuing Education/Tuition Assistance – up to $2,500 per year, Student Loan Debt Repayment - up to $100 per month, ORCA Passport/Transportation Alternatives/Benefit Allowance, Charitable Donation Matching Program, Gym/Health monthly reimbursement, Pet Insurance monthly reimbursement, Employee mortgage and consumer loans, Banking services (of course!) free of normal service charges, Employee Recognition ProgramEEO is the LawSound Community Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.HOW TO APPLYApply for the position by clicking on the Apply button or visit our Career Center for all open positions at https://www.soundcb.com/about-us/career-opportunities.html