Hybrid Client Operations & Support Specialist

Orion Advisor Technology; Lehighton (Carbon County); Hybrid; USD 29,962 - 42,884; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Disability coverage

401(k) plan with employer match

Paid parental leave

Pet benefits including pawternity leave

Student loan repayment

Job summary

Orion Advisor Technology is seeking a Client Operations Support Specialist to manage client inquiries through phone, chat, and case channels. You will resolve foundational questions and guide clients in using various Orion products.

The ideal candidate will have strong communication skills, a high school diploma (bachelor's preferred), and a problem-solving mindset. A competitive salary ranging from $21.75 to $31.13 is offered, along with a comprehensive benefits package.

Qualifications

• Experience managing relationships with stakeholders.
• Customer service or technology support experience preferred.
• Less than one year of experience.

Responsibilities

• Serve as a frontline point of contact for client inquiries.
• Provide training and guidance for clients.
• Troubleshoot workflow and platform navigation issues.
• Own Priority 1 cases to completion.
• Collaborate with peers and managers.
• Maintain strong performance across service metrics.

Skills

Strong verbal and written communication skills

Problem-solving skills

Organizational skills

Time-management skills

Ability to manage multiple tasks

Technology navigation and explanation

Education

High school diploma

Bachelor's degree preferred

Job description

Orion Advisor Technology is seeking a Client Operations Support Specialist to manage client inquiries through phone, chat, and case channels. You will resolve foundational questions and guide clients in using various Orion products.

The ideal candidate will have strong communication skills, a high school diploma (bachelor's preferred), and a problem-solving mindset. A competitive salary ranging from $21.75 to $31.13 is offered, along with a comprehensive benefits package.