Hybrid Client Onboarding & Growth Program Manager

Nelnet Business Solutions; Lincoln (NE); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Nelnet is seeking a Project Manager for client onboarding in Lincoln. You will plan and execute multiple onboarding projects, coordinating across teams and serving as the primary point of contact for the client during implementation.

You will translate contracts into actionable plans, manage risks, track milestones, and report progress to stakeholders. The role emphasizes process improvement and smart use of AI tools to enhance delivery and client value.

Qualifications

• Minimum 3+ years managing complex client onboarding projects.
• Experience translating signed contracts into executable project plans.
• Strong written and verbal communication; excellent stakeholder alignment.

Responsibilities

• Plan and successfully deliver multiple onboarding projects through cross-functional collaboration.
• Serve as primary client accountability during implementation; translate contract into plan.
• Identify, monitor, and mitigate risks; keep scope, time and budget in check.
• Provide regular status reports to internal and client stakeholders; coordinate resources across teams.
• Drive continuous improvement in onboarding processes and leverage AI tools to improve efficiency.

Skills

Project management

Stakeholder management

Risk assessment

Cross-functional collaboration

Job description

Nelnet is seeking a Project Manager for client onboarding in Lincoln. You will plan and execute multiple onboarding projects, coordinating across teams and serving as the primary point of contact for the client during implementation.

You will translate contracts into actionable plans, manage risks, track milestones, and report progress to stakeholders. The role emphasizes process improvement and smart use of AI tools to enhance delivery and client value.