Hybrid Cleaning Specialist — Office & Field Growth

Ezer Home Solutions; St. Louis (MO); On-site; USD 37,000 - 50,000; Part time

Benefits offered by this job

Paid training

Advancement opportunities

PTO

Job summary

Ezer Home Solutions is hiring a Cleaning Specialist II to grow with the company, learning the Ezer Way: Look. Touch. Perfect. You will start in the field and office mix, with progression toward Cleaning Specialist III based on performance and business needs.

Ideal candidates bring 1+ year residential cleaning experience, strong organization and communication, and comfort with scheduling, invoicing, and client interaction. Flexible work options support a balanced schedule.

Qualifications

• 1+ year residential cleaning experience; confident with solo cleans.
• High school diploma or equivalent; associate degree preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Google Workspace and basic CRM/software (Jobber preferred).
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Friendly, professional, and customer-service oriented.

Responsibilities

• Answer calls, texts, and emails promptly and professionally.
• Support quotes, services, and scheduling questions; send confirmations and reminders.
• Follow up for feedback and recurring service; maintain positive client relationships.
• Build, adjust, and confirm daily/weekly schedules for residential and commercial clients.
• Assign jobs based on availability, skill, and location; track team availability.
• Update changes in CRM (Jobber) and keep owners informed of impacts.
• Maintain and update client records; organize digital documents and contracts.
• Support supply checks/restock and internal calendars (meetings, events, trainings).
• Daily invoicing/status checks; log skips, cancellations, and special requests.
• Light lead follow‑up and nurture (text/email/phone) to move prospects to scheduled.
• Assist with simple marketing tasks (social posts, email sends, flyers) as needed.
• Keep CRM lead fields current and note conversion status.
• Assist onboarding (documents, schedules, basic systems walk‑throughs).
• Keep clear two‑way communication between the field and office.
• Help coordinate meetings, supply needs, and schedule changes.
• Prepare simple reports on client feedback, recurring status, and cancellations.
• Track basic KPIs (bonuses, performance, client retention) and daily ops trends.
• Lead client walk‑throughs; confirm scope and expectations before work begins.
• Oversee quality control; ensure work meets Ezer standards on every visit.
• Model pace, safety, and detail; mentor teammates on site when paired.
• Communicate updates/issues to clients & office; document notes and photos in apps.

Skills

Residential cleaning experience

Organizational skills

Communication skills

Multitasking

Google Workspace

Jobber CRM familiarity

Independent work

Customer-service oriented

Friendly demeanor

Education

High school diploma or equivalent

Associate degree preferred

Tools

Jobber CRM

Job description

Ezer Home Solutions is hiring a Cleaning Specialist II to grow with the company, learning the Ezer Way: Look. Touch. Perfect. You will start in the field and office mix, with progression toward Cleaning Specialist III based on performance and business needs.

Ideal candidates bring 1+ year residential cleaning experience, strong organization and communication, and comfort with scheduling, invoicing, and client interaction. Flexible work options support a balanced schedule.