Hybrid Claims Specialist — Physical Damage

greatwestcareers; Bloomington (TN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Great West, an Old Republic Company, is hiring a Claims Specialist for Physical Damage in Bloomington, IN or Knoxville, TN. This hybrid role blends in-office collaboration with remote flexibility, and centers on investigating, evaluating, negotiating, and resolving insureds' physical damage claims with exceptional service.

You will review policy coverage, coordinate with repair facilities and adjusters, establish reserves, gather estimates, and communicate clearly throughout the claims process.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Strong communication, negotiation, and customer service skills.
• Ability to analyze facts, evaluate damages, and make sound claim decisions.
• Ability to participate in an evening and weekend on-call rotation.

Responsibilities

• Investigate and adjust physical damage claims.
• Review policy coverage and determine liability.
• Guide customers through the claims process, including towing, cargo transfers, and repair coordination.
• Gather and evaluate estimates, damage documentation, and other claim-related information.
• Establish claim reserves and maintain accurate file documentation.
• Work with independent adjusters, repair facilities, attorneys, and other stakeholders to resolve claims efficiently.
• Negotiate settlements, issue payments, and identify subrogation and salvage opportunities.
• Participate in an after-hours on-call rotation for emergency physical damage and cargo losses.
• Perform other duties and projects as assigned.

Skills

Strong communication

Negotiation skills

Customer service

Analytical thinking

On-call availability

Education

Bachelor's degree or equivalent

Job description

Great West, an Old Republic Company, is hiring a Claims Specialist for Physical Damage in Bloomington, IN or Knoxville, TN. This hybrid role blends in-office collaboration with remote flexibility, and centers on investigating, evaluating, negotiating, and resolving insureds' physical damage claims with exceptional service.

You will review policy coverage, coordinate with repair facilities and adjusters, establish reserves, gather estimates, and communicate clearly throughout the claims process.