Hybrid Claims Specialist – Bodily Injury & Settlements

Liberty Mutual Insurance; Hoffman Estates (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual Insurance in Hoffman Estates, IL is seeking a Claims Specialist to manage an assigned caseload of routine to moderately complex claims from investigation through resolution, including deciding liability and compensability.

The role interacts with claimants, policyholders, appraisers, attorneys and other third parties, with training focused on delivering exceptional service. A hybrid work setup combines in-office collaboration with remote work for focused tasks.

Qualifications

• BS/BA degree or equivalent work experience.
• Minimum of 2 years’ experience in claims adjustment, general insurance or formal claims training.
• Required to obtain and maintain all applicable licenses.
• Continuing education courses leading to industry certifications preferred (AEI, IIA, CPCU).
• Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Experience in handling Bodily Injury Claims is required.
• Experience in handling litigated claims is preferred but not required.
• Performs other duties as assigned.

Skills

Claims knowledge

Investigation techniques

Medical terminology

Legal aspects of claims

Licensing

Education

BS/BA degree or equivalent

Job description

Liberty Mutual Insurance in Hoffman Estates, IL is seeking a Claims Specialist to manage an assigned caseload of routine to moderately complex claims from investigation through resolution, including deciding liability and compensability.

The role interacts with claimants, policyholders, appraisers, attorneys and other third parties, with training focused on delivering exceptional service. A hybrid work setup combines in-office collaboration with remote work for focused tasks.