Hybrid Claims Service Specialist

Farm Bureau Financial Services; Sandy (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Farm Bureau Financial Services is seeking a Claims Service Representative to review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You will determine coverage, liability, and reserves while maintaining detailed documentation and strong client relations.

The role emphasizes excellent telephone communication, meticulous records, and a proactive, service-focused mindset within a collaborative team

Qualifications

• Associates degree or equivalent experience required.
• High attention to detail and strong organizational skills.
• Ability to exercise independent judgment to handle more complex claims.
• Excellent phone skills as approximately 50% of time will be spent on the phone.
• Must be PC literate and able to effectively use our systems; Outlook/Word/Excel preferred.
• Strong verbal and written communication skills.

Responsibilities

• Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
• Investigate facts, interpret the policy, determine coverage and liability for the client member.
• Determine the value of lost property and assist in setting reasonable reserves.
• Prepare detailed and organized running notes, written reports and documentation per procedures.
• Maintain a service-oriented attitude and professional relationships with coworkers, agents, claimants, policyholders, doctors, attorneys and others.

Skills

Attention to detail

Organizational skills

Independent judgment

Phone skills

PC literate

Outlook

MS Word

MS Excel

Verbal communication

Written communication

Education

Associate degree or equivalent

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Farm Bureau Financial Services is seeking a Claims Service Representative to review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You will determine coverage, liability, and reserves while maintaining detailed documentation and strong client relations.

The role emphasizes excellent telephone communication, meticulous records, and a proactive, service-focused mindset within a collaborative team