Hybrid Claims Coordinator: Tracking & Carrier Support

New Health Partners; Miami (FL); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Plan — Traditional &

401(k) Retirement Plan — Traditional &

Job summary

New Health Partners is seeking a motivated Claims Coordinator to provide administrative and operational support for managing claims on behalf of agents and agencies. This hybrid position ensures timely submission, documentation, tracking, and resolution of claims, coordinating with agents, carriers, and internal teams.

You will collaborate with agents, agencies, carriers, and internal colleagues, handling documentation requests, tracking status, and maintaining accurate claim records while

Qualifications

• Bilingual proficiency in English and Spanish.
• Ability to work both remotely and in the office.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to communicate professionally with agents, agencies, insurance carriers, and internal team members.
• Ability to handle confidential information professionally.
• Ability to manage multiple claims, deadlines, and follow-up items in an organized manner.
• Comfort working independently while collaborating with the Claims Manager and team.
• Proficiency with Microsoft Office and general computer applications.
• Willingness to learn health insurance claims processes and carrier requirements.

Responsibilities

• Assist agents and agencies with submission and follow-up of insurance claims.
• Request missing documentation or information needed to process claims.
• Communicate with carriers regarding claim status and documentation requirements.
• Track submitted claims and monitor status, information gaps, and resolutions.
• Maintain organized claim files and records with up-to-date information.
• Follow up with carriers on pending, delayed, or unresolved claims as directed.
• Document all claim-related communications and outcomes.
• Prepare routine claim-related correspondence and summaries for management.

Skills

Bilingual English/Spanish

Job description

New Health Partners is seeking a motivated Claims Coordinator to provide administrative and operational support for managing claims on behalf of agents and agencies. This hybrid position ensures timely submission, documentation, tracking, and resolution of claims, coordinating with agents, carriers, and internal teams.

You will collaborate with agents, agencies, carriers, and internal colleagues, handling documentation requests, tracking status, and maintaining accurate claim records while