Hybrid Card Services Associate (Entry-Level)

Elements; Indianapolis (IN); Hybrid; USD 35,000 - 53,000; Full time

Job summary

Elements Financial in Indianapolis, IN is seeking a Card Services Associate to support the Cards & Payments team in a hybrid role blending on-site and off-site responsibilities. You will assist front-line staff with routine card questions, post transaction exceptions, and help document procedures while delivering quality member service and community focus.

Required: high school diploma; 1+ year of financial institution or admin/customer service experience; proficiency with Microsoft Office and

Qualifications

• High school diploma or equivalent required.
• 1+ year of financial institution, card services, or administrative/customer service experience preferred.
• Experience with Microsoft Office and Salesforce (or similar case management systems) preferred.
• Strong organizational, administrative, and follow-up skills with attention to detail.
• Strong collaboration and communication skills.
• Ability to foster an inclusive environment that promotes belonging.

Responsibilities

• Provide routine card and payment activities accurately and on time.
• Assist with posting daily transaction exceptions and routine tasks.
• Support Card Services Specialists with vendor interactions and reports.
• Monitor Salesforce cases and escalate complex issues.
• Help document procedural changes and keep reference materials current.

Skills

Organizational skills

Administrative skills

Follow-up skills

Communication skills

Team collaboration

Community investment

Inclusive environment

Integrity

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Elements Financial in Indianapolis, IN is seeking a Card Services Associate to support the Cards & Payments team in a hybrid role blending on-site and off-site responsibilities. You will assist front-line staff with routine card questions, post transaction exceptions, and help document procedures while delivering quality member service and community focus.

Required: high school diploma; 1+ year of financial institution or admin/customer service experience; proficiency with Microsoft Office and