Card Services Coordinator — Hybrid Role & Growth

Elements Financial; Indianapolis (IN); Hybrid; USD 23,000 - 35,000; Full time

Job summary

Elements Financial in Indianapolis, IN is seeking a Card Services Associate to join the Cards & Payments team in a hybrid role that combines on-site work with some remote tasks.

You will support front-line staff, answer routine inquiries, handle daily transaction exceptions, assist with third-party card vendors, document changes, and help improve card services processes while pursuing growth toward a Specialist role. A high school diploma and 1+ years in financial services are preferred.

Qualifications

• High school diploma or equivalent required.
• One or more years of financial institution, card services, or administrative/customer service experience preferred.
• Experience with Microsoft Office and Salesforce (or similar case management systems) preferred.
• Strong organizational, administrative, and follow-up skills with attention to detail.
• Strong collaboration and communication skills.
• Ability to leverage skills, knowledge, and experience to invest in our community.

Responsibilities

• Support front-line staff with basic cardholder questions and route complex issues to a Specialist.
• Speak with members to answer routine inquiries and provide status updates on card requests.
• Assist with posting daily transaction exceptions and other routine operational tasks.
• Provide administrative support to Card Services Specialists in their work with third-party card vendors.
• Help document procedural changes and keep reference materials current.
• Deliver quality member service on every routine interaction.
• Complete assigned tasks accurately and on time to support the member and employee experience.
• Offer suggestions and feedback to help improve card services processes.
• Assist with fraud and risk administrative tasks under the direction of a Specialist.
• Monitor and work assigned Salesforce cases and departmental work queues, escalating complex issues to a Specialist.
• Assist with maintaining and distributing routine Card Services reports.
• Securely store and manage returned card inventory.
• Assist Specialists with quality assurance reviews of card applications.
• Support special projects (implementation and testing) as new card products and services are introduced.

Skills

Strong organizational skills

Communication skills

Microsoft Office

Salesforce

Customer service experience

Administrative experience

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Elements Financial in Indianapolis, IN is seeking a Card Services Associate to join the Cards & Payments team in a hybrid role that combines on-site work with some remote tasks.

You will support front-line staff, answer routine inquiries, handle daily transaction exceptions, assist with third-party card vendors, document changes, and help improve card services processes while pursuing growth toward a Specialist role. A high school diploma and 1+ years in financial services are preferred.