Hybrid CAN Assistant — Greater New Haven

United Way Worldwide; New Haven (CT); Hybrid; USD 28,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

United Way of Greater New Haven is seeking a CAN Assistant who will respond to calls from families at risk of homelessness and connect them with the right resources. The role involves logging calls, relaying messages, and providing community referrals while maintaining confidentiality.

The CAN Assistant works in a hybrid setting, supporting staff and partners, with priority on reliable communication and organizational skills to assist households in crisis.

Qualifications

• Minimum 2 years of experience in an administrative role.
• Ability to communicate effectively, both verbally and in writing.
• Reliable internet access and phone for remote work.

Responsibilities

• Respond to community-based and client calls from individuals and families at-risk of or experiencing homelessness.
• Track calls in a database.
• Relay messages to United Way and CAN partner agency staff.

Skills

Verbal communication

Written communication

Team collaboration

Education

No formal degree required

Tools

Microsoft Office 365

Job description

United Way of Greater New Haven is seeking a CAN Assistant who will respond to calls from families at risk of homelessness and connect them with the right resources. The role involves logging calls, relaying messages, and providing community referrals while maintaining confidentiality.

The CAN Assistant works in a hybrid setting, supporting staff and partners, with priority on reliable communication and organizational skills to assist households in crisis.