Greater New Haven CAN Assistant

United Way Worldwide; New Haven (CT); Hybrid; USD 28,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

United Way of Greater New Haven is seeking a CAN Assistant who will respond to calls from families at risk of homelessness and connect them with the right resources. The role involves logging calls, relaying messages, and providing community referrals while maintaining confidentiality.

The CAN Assistant works in a hybrid setting, supporting staff and partners, with priority on reliable communication and organizational skills to assist households in crisis.

Qualifications

• Minimum 2 years of experience in an administrative role.
• Ability to communicate effectively, both verbally and in writing.
• Reliable internet access and phone for remote work.

Responsibilities

• Respond to community-based and client calls from individuals and families at-risk of or experiencing homelessness.
• Track calls in a database.
• Relay messages to United Way and CAN partner agency staff.

Skills

Verbal communication

Written communication

Team collaboration

Education

No formal degree required

Tools

Microsoft Office 365

Job description

WE LOVE WHAT MAKES YOU UNIQUE

Your perspective fuels our mission-driven work at United Way of New Haven. Consistent with our organizational values, we are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience and believe that diverse perspectives are fundamental to the work we do.

WHO WE ARE LOOKING FOR

Do you find purpose in connecting people to resources? Are you the type of person who cares about community and ensuring that families have what they need to thrive in greater New Haven? Are you enthusiastic about using your organizational talents as a force for good in our community?

United Way is seeking a CAN Assistant who is responsive, reliable, and organized to help respond and communicate with families and individuals in greater New Haven through the Coordinated Access Network (CAN). The CAN helps people who are at‑risk of, or experiencing, homelessness. Whether it is a question from someone of the status on the shelter waitlist or seeking connection with a staff member, the CAN Assistant plays a critical role in responding and connecting with households in crisis.

KEY AREAS OF RESPONSIBILITY

• Respond to community based and client calls from individuals and families at‑risk of, or experiencing homelessness
• Track calls in a database
• Relay messages to appropriate United Way and CAN partner agency staff
• Provide community‑based referrals, as appropriate
• Review flex funds, security deposit and homeless prevention requests
• Attend various CAN meetings[JN1][JG2]
• Maintain a high sense of confidentiality, initiative, and good judgment
• Other duties as assigned

MINIMUM QUALIFICATIONS[JN3]

• Minimum experience of 2 years working in an administrative capacity
• Ability to work as part of a team as well as independently
• Ability to communicate effectively both verbally and in writing
• Training and experience using Microsoft Office 365 products
• Reliable internet access and phone (for remote work)[AF4]
• Valid driver’s license and reliable transportation required

DESIRED KNOWLEDGE & SKILLS:

• Comfort in summarizing and transforming data.
• Experience working with people in crisis.
• Demonstrated comfort in learning new software/online tools as needed.
• Ability to make use of available resources to solve problems on the fly.
• Experience working in cross‑functional settings and/or meeting the needs of multiple people or departments.
• Ability to work with diverse staff and volunteers.
• Personal qualities of integrity, credibility, and dedication to the mission of UWGNH.

JOB RELATIONSHIPS WITH:

Community Members, United Way of Greater New Haven staff, Homeless Service Providers, Municipalities and more.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, or temperature.
• Hybrid position, expected to work 4 days/week in our New Haven office.
• Ability to lift up to 20 pounds.
• Extended viewing of computer monitor.

• Minimal local travel to events within the region.

SALARY RANGE:$20/hour- $22.50/hour,

plus competitive benefits package

In accordance with organizational policies, this position requires a criminal background check as a condition of employment.

ABOUT UNITED WAY

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

United Way is an Equal Opportunity Employer.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Applicants requiring a reasonable accommodation during the application, assessment, or interview process are encouraged to notify us so appropriate arrangements can be made.