Hybrid Call Center Representative $24-$26/HR - IMMEDIATE HIRE

TEKsystems; Wakefield (MA); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Vacation

Job summary

TEKsystems in Wakefield, MA is seeking an IMMEDIATE Banking Call Center Representative. This full-time role starts fully remote after training, with on-site training in Wakefield, MA. The position requires 4 weekdays plus Saturday, with shifts 9:30-6:30, 10:00-7:00, or 11:00-8:00.

Contract to hire. Benefits include medical, dental, vision, 401(k), and PTO. The ideal candidate has 2 years of call center or banking experience, excellent communication skills, and proficiency in Microsoft Office.

Qualifications

• 2 years of call center experience or banking experience.
• Excellent communication skills.
• Microsoft Office proficient.

Responsibilities

• Provide outstanding service via phone and email to online banking end users.
• Provide a high level of customer service to online banking end users.
• Provide support to online banking call volume for the customer service center.
• Reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers and third-party service providers.
• Process new online account set-ups and maintain existing accounts.

Skills

Call center experience

Banking experience

Microsoft Office

Tools

MS Office Proficient

Job description

IMMEDIATE BANKING CALL CENTER REPRESENTATIVE NEEDED - FULLY REMOTE AFTER TRAINING

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA

FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT

4 WEEK DAYS AND SATURDAY IS REQUIRED EVERY WEEK 9AM-3PM. THE POSSIBLE SHIFTS ARE 9:30-6:30,10:00-7:00 OR 11:00-8:00.

WAKEFIELD, MA (FULLY REMOTE, MUST BE AVAILABLE TO BE ON SITE FOR TRAINING)

Qualifications

• 2 years of call center experience or banking experience
• Excellent communication skills
• Microsoft Office proficient

Description

• Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Provide support to online banking call volume for the customer service center
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
• Process new online account set-ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as-needed basis.

• Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Provide support to online banking call volume for the customer service center
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
• Process new online account set-ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as-needed basis.

Job Type & Location

This is a Contract to Hire position based out of Wakefield, MA.

Pay And Benefits

The pay range for this position is $23.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Wakefield, MA.

Application Deadline

This position is anticipated to close on Oct 21, 2026.

Workplace Type

This is a hybrid position in Wakefield,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.