Hybrid Consumer Loan Processor – Detail-Driven

Pbkc; Littleton (MA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Annual bonus program

Medical, dental, vision, FSA, 401(k)

Student Loan Paydown

Flexible hybrid work schedule

Career growth opportunities

Job summary

Hanscom Federal Credit Union in Massachusetts is seeking a Consumer Loan Processor to join our Consumer Lending Department. You will assist underwriters, review packages, manage loan documentation, and support in regulatory compliance while delivering exceptional member service.

This role offers a hybrid schedule and opportunities for career growth within a member-first organization. Ideal candidates have 1–3 years of loan processing experience, a high school diploma, and strong attention to

Qualifications

• High school diploma or equivalent.
• 1–3 years of relevant loan processing experience.
• Detail oriented with strong organizational, computer and member service skills.
• Ability to work independently or as part of a team.

Responsibilities

• Assists the consumer loan underwriters by entering and updating loan applications in systems to prepare them for booking.
• Reviews the document packages that have been prepared by underwriters to prepare them for booking and quality control.
• Keeps loan packages organized throughout the lending process.
• Supports the indirect underwriters by preparing the approved contracts that have been submitted for funding.
• Provides administrative support for the Consumer Loan Department by responding to routine inquiries for consumer loan account balances and payoff amounts.
• Assists with the pulling of documents for audits or other similar requests.
• Process loan applications for consumer and vehicle loans ensuring all the required documentation is collected and accurate.
• Review applications for accuracy and compliance, (pre-QC) that are in accordance with internal policies as well as regulatory requirements.
• Manage loan documentation from loan origin to closing, ensuring timely updates
• Communicate with borrowers and applicants to clarify application questions, gather information and address other concerns the borrower may have
• Verifies and adheres to all lending regulations whether they are federal, state, or HFCU policies.
• Identify and elevate any irregularities or possible fraud to supervisors for review.
• Act as the point of contact for underwriters, applicants and MEC to facilitate smooth communication and resolve issues in a timely manner
• Work with underwriters to ensure applications are reviewed and decisioned in a timely manner
• Able to process and fund Indirect loans as needed.
• Assisting with Servicing including Titles as needed.
• Creating, updating and maintaining all processes and procedures.
• Assumes additional responsibilities as requested.

Skills

Detail oriented

Organizational skills

Computer skills

Member service

Communication skills

Teamwork

Reading instructions

Education

High School Diploma

Job description

Hanscom Federal Credit Union in Massachusetts is seeking a Consumer Loan Processor to join our Consumer Lending Department. You will assist underwriters, review packages, manage loan documentation, and support in regulatory compliance while delivering exceptional member service.

This role offers a hybrid schedule and opportunities for career growth within a member-first organization. Ideal candidates have 1–3 years of loan processing experience, a high school diploma, and strong attention to