Hybrid CAD Standards & Support Specialist

Lever, Inc.; Akron (OH); Hybrid; USD 61,000 - 105,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off (PTO)

401K with company match

Training and development

Paid holidays

Medical/dental/vision coverage

Casual dress code

Licenses reimbursement

Community service time off

Job summary

CESO, Inc. is seeking a CAD Coordinator in Akron, OH to support the CAD Manager by upholding CAD standards, managing file resources, and providing helpdesk CAD support across a multi-discipline firm of 500+ employees.

The role emphasizes standards integrity, file organization, and reliable project team support. Ideal candidates have a degree in drafting/engineering/architecture or related field with 3–5 years CAD production or support experience, and proficiency in AutoCAD and Civil 3D.

Qualifications

• Associate's or Bachelor's degree in Drafting Technology, Engineering Technology, Architecture, or a related field is preferred; equivalent work experience will be considered.
• Minimum of 3–5 years of hands-on experience in a CAD production or support role within an AEC environment is required.
• Demonstrated experience supporting multiple design disciplines such as civil, structural, architectural, or MEP.
• Prior experience in a technical support or helpdesk capacity is strongly preferred.
• Autodesk Certified User (ACU) or Autodesk Certified Professional (ACP) in AutoCAD or a related Autodesk product is preferred.
• To perform this job successfully, an individual should have proficiency in AutoCAD; experience with AutoCAD and Civil 3D are mandatory. Revit, or MicroStation knowledge is a plus.
• Working knowledge of Windows operating systems, network file systems, and CAD‑specific hardware troubleshooting.
• Familiarity with Autodesk Construction Cloud (ACC), BIM 360, or similar project collaboration platforms.
• Ability to perform multiple tasks concurrently and respond to technical support situations effectively.

Responsibilities

• Assist the CAD Manager in developing, maintaining, and enforcing company-wide CAD standards, drafting conventions, and production workflows.
• Manage CAD resource libraries, including templates, title blocks, CTB/STB files, linetypes, tool palettes, block libraries, and sheet sets.
• Perform routine CAD file audits and quality control reviews to ensure compliance with company standards.
• Coordinate with project teams to enforce consistent file naming conventions, folder structures, and archiving practices.
• Support project setup activities, including sheet set creation, reference file management, and project folder configuration.
• Serve as the primary point of contact for CAD support, troubleshooting application errors, file issues, and performance problems.
• Manage and track CAD support requests through the helpdesk system, ensuring accurate documentation and timely resolution.
• Escalate complex or unresolved issues to the CAD Manager or IT with clear documentation of troubleshooting steps.
• Coordinate with IT on workstation configurations, CAD software deployments, and hardware support needs.
• Perform other duties as assigned.

Skills

AutoCAD proficiency

Civil 3D experience

Multidiscipline CAD support

Helpdesk / technical support

Windows OS familiarity

Education

Drafting/Engineering/Architecture degree

Autodesk ACU/ACP certification

Tools

AutoCAD

Civil 3D

Revit

ACC / BIM 360 familiarity

Job description

CESO, Inc. is seeking a CAD Coordinator in Akron, OH to support the CAD Manager by upholding CAD standards, managing file resources, and providing helpdesk CAD support across a multi-discipline firm of 500+ employees.

The role emphasizes standards integrity, file organization, and reliable project team support. Ideal candidates have a degree in drafting/engineering/architecture or related field with 3–5 years CAD production or support experience, and proficiency in AutoCAD and Civil 3D.