Hybrid Business Systems Support Analyst

Borough Council of King's Lynn & West Norfolk; United States; Hybrid; USD 37,000 - 44,000; Full time

Job summary

The Borough Council of Kings Lynn and West Norfolk is seeking a Business Systems Support Officer to administer and support digital systems used across Planning, Environmental Health and Regulatory Services. The role provides first and second-line support and helps with data quality, reporting and BI.

Based at Kings Court Council Offices, Kings Lynn, the post is permanent, full-time and offers a hybrid pattern with two remote days per week. The salary ranges from £28,329 to £33,510 per annum.

Qualifications

• Two years+ experience in busy office environment
• Experience providing customer or user support
• Experience using business systems/databases
• Good IT, communication, organisational and problem-solving skills
• Ability to explain technical information to non-technical users
• Experience with Idox products, ArcGIS/ESRI or Power BI advantageous

Responsibilities

• Provide first and second-line user support for system users
• Investigate routine incidents and service requests
• Assist with user accounts, permissions, testing and upgrades
• Support data quality, reporting and business intelligence
• Assist with GIS/mapping activities and digital improvement projects
• Explore automation and emerging technologies where appropriate

Job description

The Borough Council of Kings Lynn and West Norfolk is seeking a Business Systems Support Officer to administer and support digital systems used across Planning, Environmental Health and Regulatory Services. The role provides first and second-line support and helps with data quality, reporting and BI.

Based at Kings Court Council Offices, Kings Lynn, the post is permanent, full-time and offers a hybrid pattern with two remote days per week. The salary ranges from £28,329 to £33,510 per annum.