Hybrid Business Insurance Client Services Specialist

Marsh; Alpharetta (GA); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement and professional

Hybrid Work

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Business Insurance Client Service Specialist in Georgia. The role focuses on processing renewals, handling client inquiries, and coordinating presentations and proposals for client meetings.

You will maintain client data, support the service team, and assist with marketing efforts and claims processes. The ideal candidate will have a high school diploma or equivalent, proficiency in MS Office, strong organizational and communication skills, and the

Qualifications

• High school diploma or equivalent.
• Demonstrated proficiency in software applications, especially Microsoft Office Suite.
• Strong organizational and project management skills.
• Excellent written and verbal communication; interpersonal skills.
• Demonstrate responsiveness, urgency, and professionalism in all tasks.
• Ability to prioritize work to meet deadlines and client needs.
• Quickly respond to client requests and provide accurate information.
• Take accountability for the quality of work.

Responsibilities

• Process new and renewal business within timelines and quality standards.
• Escalate complex issues per department standards.
• Provide clients with timely information on plans, rates, contributions and carriers.
• Prepare presentations, notebooks and proposals for meetings.
• Assist in marketing activities and supporting the service team.
• Document client communications in the management system.
• Support in claims resolution when needed.
• Contribute to achieving agency revenue and retention goals.

Skills

MS Office

Organizational skills

Communication skills

Prioritization

Professionalism

Client service

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Marsh McLennan Agency (MMA) is seeking a Business Insurance Client Service Specialist in Georgia. The role focuses on processing renewals, handling client inquiries, and coordinating presentations and proposals for client meetings.

You will maintain client data, support the service team, and assist with marketing efforts and claims processes. The ideal candidate will have a high school diploma or equivalent, proficiency in MS Office, strong organizational and communication skills, and the