Hybrid Berlin Strategic AI Voice Solutions Account Manager

FlashLabs; Deutschland; Hybrid; USD 79,944 - 125,627; Full time

Job summary

FlashLabs in Berlin seeks a Strategic Account Manager (AI Voice Agents) to manage key client relationships, drive adoption of AI voice solutions, and realize long-term value for strategic accounts. You will lead discovery and strategy sessions, translate client goals into deployment plans, and coordinate with product and technical teams.

Strong communication, data-driven insights, and executive-level presentations are essential. English is required; German is a plus.

Qualifications

• Demonstrated strategic account management and client relationship experience in B2B technology or SaaS.
• Experience with AI, automation, CX solutions, and voice technologies.
• Ability to analyze KPIs and turn data into actionable insights for sales and customer outcomes.
• Strong communication, presentation, and stakeholder management with senior decision-makers.

Responsibilities

• Lead discovery and strategy sessions with strategic accounts.
• Translate client goals into deployment plans for AI voice agents.
• Coordinate with product and engineering teams to configure solutions.
• Monitor performance metrics and identify upsell/cross-sell opportunities.
• Prepare account plans and deliver executive-level presentations.

Skills

Strategic account management

Client relationship building

Consultative selling

AI / CX solutions

Voice technologies

KPIs & analytics

Executive communication

Education

Bachelor’s degree or equivalent

Job description

Company Description FlashLabs is an applied research lab focused on building fully autonomous sales and customer-experience systems powered by advanced AI voice agents. The team combines machine efficiency with human strategic insight, creating human-AI hybrids that continuously learn and adapt to deliver superior results. FlashLabs designs end-to-end workflows—from outreach to support—to ultimately run on self-driving AI agents, freeing human teams to focus on innovation rather than operations. The company is committed to partnering with people to elevate their impact, rather than replace them, by delivering intelligent systems that optimize performance over time.

Role Description The Strategic Account Manager (AI Voice Agents) is a full-time, hybrid role based in Berlin, Germany, with flexibility for partial work from home. This role is responsible for managing key client relationships, driving adoption of FlashLabs’ AI voice solutions, and ensuring long-term value realization for strategic accounts. Day-to-day tasks include leading discovery and strategy sessions, translating client business goals into deployment plans for AI voice agents, and coordinating with product and technical teams to configure solutions. The Strategic Account Manager will monitor performance metrics, provide data-driven recommendations, and proactively identify upsell and cross-sell opportunities. The role also involves preparing account plans, delivering executive-level presentations, and serving as a trusted advisor on AI-enabled customer experience and sales workflows.

Qualifications

• Demonstrated ability in strategic account management, client relationship building, and consultative selling within B2B technology or SaaS environments.
• Experience working with AI, automation, or customer experience solutions, including an understanding of voice technologies, conversational AI, or contact center tools.
• Skills in analyzing account performance data, interpreting KPIs, and creating actionable insights to improve sales and customer experience outcomes.
• Strong communication, presentation, and stakeholder management skills, including experience engaging with senior decision-makers and cross-functional teams.
• Proven capability in project coordination or account implementation, managing timelines, priorities, and alignment between clients and internal product/engineering teams.
• Comfort with fast-paced, experimental environments, including a mindset oriented toward innovation, continuous learning, and iterative improvement.
• Fluency in English (written and spoken); German language skills are a plus.
• Bachelor’s degree in Business, Marketing, Technology, or a related field, or equivalent practical experience.
• Prior experience in sales operations, customer success, or revenue-focused roles in AI, CX, or SaaS companies is highly beneficial.