Account Manager – LATAM

Jobicy; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Innovative culture

Growth paths

Learning & development

Social travel

Annual company offsite

Co-working stipend

Job summary

ElevenLabs is seeking a Customer Success/Account Manager to partner with enterprise customers, deploying conversational agents on the ElevenLabs Agents Platform. You will advise on agent design, flows, integrations, and voice customization to achieve clear business outcomes in production environments.

The role requires 5+ years in CS/AM for complex B2B SaaS or AI/ML products, with fluency in Spanish and English, plus familiarity with AI agents and API integrations.

Qualifications

• 5+ years of Customer Success or Account Management experience in B2B SaaS, Developer Tools, or AI/ML products.
• Fluent in Spanish and English.
• Familiarity and experience with building and deploying AI agents.
• Familiarity with API Integrations and navigating complex systems.

Responsibilities

• Partner with enterprise customers to build and deploy AI agents on the ElevenLabs Agents Platform.
• Guide customers on agent design, personas, flows, integrations, and voice customization to deliver business outcomes.
• Analyze performance data and logs to identify friction points and optimization opportunities for scalability.
• Drive expansion opportunities within a defined portfolio, aiming for multi-product adoption and revenue growth.

Skills

Customer Success

Bilingual Spanish/English

AI agents experience

API integrations

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company - from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.

You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.

In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

What you bring

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region
• Fluent in Spanish and English
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating