Hybrid Benefits Renewal & Strategy Lead

Patriot Growth Insurance Services, LLC; East Providence (RI); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Multiple medical plan options

Free virtual medical and mental health

Employer-paid disability coverage

Paid parental leave

Personalized PTO

401(k) company match

Employee Assistance Program

Job summary

Patriot Growth Insurance Services in East Providence, RI is seeking an Employee Benefits Account Manager to serve as a trusted advisor for an assigned client portfolio. You will lead renewal strategy, analyze plans, coordinate implementations, and advocate for clients with carriers and vendors, delivering proactive service and cost-conscious benefit solutions.

You’ll work hybrid, collaborating with producers, consultants, and internal teams to drive renewal success and compliant, competitive

Qualifications

• 3+ years of progressive employee benefits account management experience within a brokerage, consulting, or agency environment, including client relationship management, renewal strategy, carrier marketing, plan analysis, and ongoing service.
• Demonstrated experience managing renewals, evaluating carrier proposals, developing client recommendations, and coordinating benefit plan implementations.
• Massachusetts Life, Accident & Health Insurance License.
• High school diploma or equivalent.
• Knowledge of employee benefits products, including medical, dental, vision, life, disability, voluntary benefits, and wellness solutions.
• Strong understanding of fully insured, level-funded, and self-funded arrangements, including the ability to explain funding strategies and associated risks.
• Working knowledge of ACA, ERISA, COBRA, HIPAA, Section 125 plans, and other applicable benefits regulations.
• Ability to evaluate claims experience, utilization trends, financial information, and carrier proposals and present clear benefit, funding, and cost analyses.
• Strong client relationship and problem-solving skills, with a commitment to responsive service and client advocacy.
• Ability to work independently and coordinate projects with producers, consultants, carriers, vendors, and internal teams.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Strong organizational and project management skills, including the ability to prioritize competing demands and meet deadlines.
• Proficiency with agency management systems, carrier platforms, Microsoft Office applications, and related account management tools.
• Sound judgment and discretion when handling confidential information, along with a commitment to continued learning.

Responsibilities

• Serve as the primary day-to-day contact for assigned employee benefits clients, developing a thorough understanding of their business goals, workforce demographics, and benefit strategies.
• Establish annual renewal and service timelines, coordinating responsibilities and deliverables across clients, carriers, producers, consultants, and internal teams.
• Analyze client, enrollment, utilization, and claims information to evaluate plan performance and identify opportunities for cost containment and program improvements.
• Develop and distribute requests for proposals, solicit carrier quotes, and conduct market analyses for new and renewal business.
• Evaluate carrier proposals, funding arrangements, plan designs, and pricing to develop recommendations aligned with client goals and budgets.
• Prepare comparative benefit, funding, and cost analyses to support informed renewal decisions.
• Lead virtual and in-person client meetings to present renewal results, explain market conditions, and discuss benefit strategies and funding alternatives.
• Negotiate with carriers and vendors to secure competitive benefit solutions and favorable plan terms.
• Coordinate implementation of new and renewed programs, including carrier transitions, plan changes, enrollment, employee communications, and eligibility administration.
• Provide ongoing guidance on employee benefits compliance requirements, including ACA, ERISA, COBRA, HIPAA, Section 125 plans, and applicable federal and state regulations.
• Resolve service issues and advocate with carriers and vendors on behalf of clients throughout the plan year.
• Review contracts, policies, benefit summaries, renewal documents, employee communications, and enrollment materials for accuracy, completeness, and compliance.
• Maintain accurate client records, plan documentation, and activity tracking within agency systems and carrier platforms.
• Identify additional products, services, and consulting solutions that address client needs and strengthen relationships.
• Share knowledge and provide guidance to colleagues to support team development, consistent service, and continuous improvement.

Job description

Patriot Growth Insurance Services in East Providence, RI is seeking an Employee Benefits Account Manager to serve as a trusted advisor for an assigned client portfolio. You will lead renewal strategy, analyze plans, coordinate implementations, and advocate for clients with carriers and vendors, delivering proactive service and cost-conscious benefit solutions.

You’ll work hybrid, collaborating with producers, consultants, and internal teams to drive renewal success and compliant, competitive