Hybrid Banking Tech Support Specialist I

Colonial Group; Southington (CT); Hybrid; USD 48,000 - 66,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

Tuition Reimbursement

On-site fitness centers

Wellness incentives

Career coaching

DEIB initiatives

Financial planning assistance

Peer recognition

Job summary

COCC is seeking an Application Specialist I to provide exceptional front-line support to financial institution clients using COCC's banking technology solutions. You’ll work hands-on with core banking systems and reporting tools, helping ensure mission-critical banking operations run smoothly.

You’ll join a collaborative support team that emphasizes learning, problem-solving, and client success, offering strong foundation for long-term career growth in financial technology.

Qualifications

• Bachelor's degree preferred but will consider appropriate work and/or certifications.
• Minimum two years' banking experience, operations (back office) and/or branch preferred.
• Strong customer service and problem-solving skills, ability to research, analyze, and clearly communicate technical information.
• Experience supporting users in a technical or system-driven environment.
• Attention to detail with excellent documentation and follow-up skills.
• Comfort working in a fast-paced, client-facing support role.
• Commitment to service excellence, collaboration, and continuous learning.

Responsibilities

• Deliver high-quality client support across multiple communication channels
• Answers customer inquiries regarding system use and procedures
• Troubleshoot and resolve technical and application-related issues
• Research and document solutions while maintaining accurate case records
• Maintain service standards and ensure timely, effective resolutions
• Collaborate with team members and internal partners to enhance the client experience
• Continuously build product knowledge through training and hands-on learning

Skills

Customer service

Banking experience

Technical support

Documentation

Communication

Education

Bachelor's degree

Job description

COCC is seeking an Application Specialist I to provide exceptional front-line support to financial institution clients using COCC's banking technology solutions. You’ll work hands-on with core banking systems and reporting tools, helping ensure mission-critical banking operations run smoothly.

You’ll join a collaborative support team that emphasizes learning, problem-solving, and client success, offering strong foundation for long-term career growth in financial technology.