Application Specialist I #531

Colonial Group; Southington (CT); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Hybrid Schedule

Training & Development

Recognition Programs

On-site Fitness Centers

Company Lunches/Meals

Lifestyle Spending Account (LSA)

Life Insurance

Job summary

COCC is seeking an Application Specialist I to provide exceptional front-line support to financial institution clients using COCC’s banking technology solutions. You’ll work hands-on with core banking systems and reporting tools, delivering timely, accurate solutions and maintaining detailed case records.

You’ll join a collaborative team that values learning, problem-solving, and client success, with a hybrid schedule designed to support work-life balance and ongoing professional development.

Qualifications

• Front-line support experience for banking clients is preferred.
• Ability to research, analyze, and clearly communicate technical information.
• Experience with document solutions and case management is valued.

Responsibilities

• Deliver high-quality client support across multiple channels
• Answer inquiries regarding system use and procedures
• Troubleshoot and resolve technical and application-related issues
• Research and document solutions while maintaining accurate case records
• Maintain service standards and ensure timely, effective resolutions
• Collaborate with team members and internal partners to enhance the client experience
• Continuously build product knowledge through training and hands-on learning

Skills

Customer service

Problem solving

Technical support

Documentation

Education

Bachelor's degree preferred

Certifications considered

Tools

Core banking systems

Reporting tools

Job description

What we need…

The Application Specialist I provides exceptional front-line support to financial institution clients using COCC’s banking technology solutions. In this role, you’ll work hands‑on with core banking systems and reporting tools while supporting mission‑critical banking operations. You’ll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success—offering a strong foundation for long‑term career growth in financial technology.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award‑winning employer, including:

• Health Insurance: Employees and their eligible dependents – including spouses, domestic partners, and children – are eligible for coverage from the first day of the month following hire, including medical, dental, and vision insurance, as well as ancillary benefits. COCC also contributes to employees’ health savings accounts (HSA).
• Retirement: COCC matches 100% for the first 3% and 50% for the next 2% that employees contribute to their 401(k). Additionally, COCC may make a discretionary annual contribution to the plan based upon the profitability of the company.
• Paid Time Off: COCC offers a generous PTO policy, including quarterly wellness days, paid holidays, and a birthday day off.
• Hybrid Schedule: Enjoy the flexibility of a hybrid work schedule designed to support work-life balance and personal well‑being
• Training & Development: COCC offers robust employee development programs aligned with career pathing objectives, including cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets, as well as a tuition reimbursement program to support continued education.
• Recognition Programs: Be recognized and celebrated through employee appreciation and peer recognition programs.
• On‑site Fitness Centers: Stay active and energized with convenient on‑site fitness centers available to employees.
• Fuel Up: Monthly company‑sponsored lunches discounted catered meals, and convenient on‑site snacks.
• Additional Benefits: COCC offers employees a Lifestyle Spending Account (LSA) to support employees’ unique needs, as well as company‑paid life insurance, wellness initiatives, and access to financial planning guidance from certified professionals.

What you’ll do…

• Deliver high-quality client support across multiple communication channels
• Answers customer inquiries regarding system use and procedures
• Troubleshoot and resolve technical and application‑related issues
• Research and document solutions while maintaining accurate case records
• Maintain service standards and ensure timely, effective resolutions
• Collaborate with team members and internal partners to enhance the client experience
• Continuously build product knowledge through training and hands‑on learning

What you’ll bring…

• Bachelor's degree preferred but will consider appropriate work and/or certifications
• Minimum two years’ banking experience, operations (back office) and/or branch preferred
• Strong customer service and problem-solving skills
• Ability to research, analyze, and clearly communicate technical information
• Experience supporting users in a technical or system‑driven environment
• Attention to detail with excellent documentation and follow‑up skills
• Comfort working in a fast‑paced, client‑facing support role
• Commitment to service excellence, collaboration, and continuous learning