Application Specialist I- Deposits #531

Colonial Group; Southington (CT); Hybrid; USD 48,000 - 66,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

Tuition Reimbursement

On-site fitness centers

Wellness incentives

Career coaching

DEIB initiatives

Financial planning assistance

Peer recognition

Job summary

COCC is seeking an Application Specialist I to provide exceptional front-line support to financial institution clients using COCC's banking technology solutions. You’ll work hands-on with core banking systems and reporting tools, helping ensure mission-critical banking operations run smoothly.

You’ll join a collaborative support team that emphasizes learning, problem-solving, and client success, offering strong foundation for long-term career growth in financial technology.

Qualifications

• Bachelor's degree preferred but will consider appropriate work and/or certifications.
• Minimum two years' banking experience, operations (back office) and/or branch preferred.
• Strong customer service and problem-solving skills, ability to research, analyze, and clearly communicate technical information.
• Experience supporting users in a technical or system-driven environment.
• Attention to detail with excellent documentation and follow-up skills.
• Comfort working in a fast-paced, client-facing support role.
• Commitment to service excellence, collaboration, and continuous learning.

Responsibilities

• Deliver high-quality client support across multiple communication channels
• Answers customer inquiries regarding system use and procedures
• Troubleshoot and resolve technical and application-related issues
• Research and document solutions while maintaining accurate case records
• Maintain service standards and ensure timely, effective resolutions
• Collaborate with team members and internal partners to enhance the client experience
• Continuously build product knowledge through training and hands-on learning

Skills

Customer service

Banking experience

Technical support

Documentation

Communication

Education

Bachelor's degree

Job description

What we need…

The Application Specialist I provides exceptional front-line support to financial institution clients using COCC's banking technology solutions. In this role, you'll work hands-on with core banking systems and reporting tools while supporting mission-critical banking operations. You'll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success-offering a strong foundation for long-term career growth in financial technology.

What's in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you'll do…

• Deliver high-quality client support across multiple communication channels
• Answers customer inquiries regarding system use and procedures
• Troubleshoot and resolve technical and application-related issues
• Research and document solutions while maintaining accurate case records
• Maintain service standards and ensure timely, effective resolutions
• Collaborate with team members and internal partners to enhance the client experience
• Continuously build product knowledge through training and hands-on learning

What you'll bring…

• Bachelor's degree preferred but will consider appropriate work and/or certifications
• Minimum two years' banking experience, operations (back office) and/or branch preferred
• Strong customer service and problem-solving skillsli>Ability to research, analyze, and clearly communicate technical information
• Experience supporting users in a technical or system-driven environment
• Attention to detail with excellent documentation and follow-up skills
• Comfort working in a fast-paced, client-facing support role
• Commitment to service excellence, collaboration, and continuous learning

Salary Range for this role is $48,110-$66,104 per year