Hybrid Banking Support Specialist – Virtual Teller

Security Bank of Kansas City; Kansas City (KS); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

11 paid holidays

Generous PTO

Discounted banking services

Career growth opportunities

Job summary

Security Bank of Kansas City is seeking a Customer Service Specialist to deliver outstanding service across phone, video, and digital channels. This hybrid role combines virtual teller duties with customer support, requiring tech-savvy, detail-oriented professionals who can educate customers on digital tools and products.

The successful candidate will support both Virtual Banking and Customer Support Center teams, adhering to assigned hours and maintaining high standards of confidentiality and

Qualifications

• Requires high school diploma or equivalent.
• Minimum 1 year of experience in banking, customer service, or call center preferred.
• Strong verbal and written communication skills.
• Comfortable using computers, browsers, and banking software.
• Ability to multi-task in a fast-paced environment.
• Customer-focused mindset with problem-solving skills.

Responsibilities

• Deliver exceptional service to customers via ITM video and CSC telephone interactions.
• Assist customers with account inquiries, transaction processing, and online banking support.
• Identify cross-sell opportunities and refer to appropriate banking partners.
• Balance virtual cash drawer using ITM software and process financial transactions accurately.
• Educate customers on digital services such as mobile banking, online bill pay, and e-statements.
• Maintain confidentiality and adhere to regulations and bank policies.
• Work on-site and remotely as scheduled by management.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Professionalism

Punctuality

Tech savvy

Education

High school diploma or equivalent

Tools

Banking software

Internet browsers

Job description

Security Bank of Kansas City is seeking a Customer Service Specialist to deliver outstanding service across phone, video, and digital channels. This hybrid role combines virtual teller duties with customer support, requiring tech-savvy, detail-oriented professionals who can educate customers on digital tools and products.

The successful candidate will support both Virtual Banking and Customer Support Center teams, adhering to assigned hours and maintaining high standards of confidentiality and