Hybrid Banking Support Specialist

City National Bank; Torch of Friendship (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

City National Bank of Florida is seeking a Client Care Specialist to join our Client Support team. This hybrid role handles inbound and outbound calls, assists clients with products and services, and upholds regulatory and policy guidelines in a fast-paced environment.

The ideal candidate has strong communication, basic knowledge of banking software, and the ability to multitask while delivering exceptional service. High school diploma required; AML/BSA awareness helpful.

Qualifications

• 2 years of client support, customer service, or operations experience.
• Banking/regulated industry experience preferred but not required.
• Proficient with MS Office and basic banking software.

Responsibilities

• Answers inbound and makes outbound calls, addressing client questions or issues.
• Delivers consistent client service via phone, email, or in person.
• Adheres to policies, procedures, and regulatory requirements.
• Maintains QA standards and participates in quality monitoring.
• Keeps updated on digital banking tools (e.g., Zelle, wires).
• Escalates issues to management when needed.

Skills

Communication skills

Attention to detail

Team collaboration

Time management

Adaptability

Digital banking software

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

City National Bank of Florida is seeking a Client Care Specialist to join our Client Support team. This hybrid role handles inbound and outbound calls, assists clients with products and services, and upholds regulatory and policy guidelines in a fast-paced environment.

The ideal candidate has strong communication, basic knowledge of banking software, and the ability to multitask while delivering exceptional service. High school diploma required; AML/BSA awareness helpful.