Hybrid Banking Experience Specialist

Liberty Bank - CT

Middletown (CT)

Hybrid

USD 30,000 - 40,000

Full time

3 hours ago

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Benefits offered by this job

Medical, dental, and vision coverage

401K with Employer Match

Pension Plan

Employer-paid life and disability保险

HSA option

FSA option

EAP

Job summary

Liberty Bank is hiring a Customer Experience Specialist to assist customers by phone, ensuring professional, courteous service and adherence to department standards. The role offers a hybrid work schedule after 90 days of onsite training and involves handling inquiries, account maintenance, and banking solutions to deepen customer relationships.

Minimum requirements include at least two years in tele-services or customer service and familiarity with bank products, services, and regulations.

Qualifications

Two years of tele-services or customer service experience.
Familiarity with bank products, services, and regulations.

Responsibilities

Answer customer inquiries via the telephone professionally.
Provide high level of customer service and problem resolution.
Perform account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries.
Provide banking solutions to enhance and create lasting customer relationships.
Deliver courteous, efficient, personalized service and satisfactory problem resolution per standards.
Handle complex situations with de-escalation when dealing with irate customers.
Comply with bank policies and procedures.
Utilize computer systems including Outlook, Microsoft, Insight, and intranet.