Hybrid Awards Program Support Specialist

Recognition Media; Ashland (KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) Retirement Savings Plan

Life insurance

Bonus program

Job summary

Recognition Media seeks a Customer Support Associate to actively listen and creatively solve problems, delivering an exceptional customer experience.

The role is hybrid (three days in-office, two days remote) in Ashland, KY, reporting to the Director of Customer Support. Ideal candidates are organized, resourceful, and collaborative with prior customer service or account management experience.

Qualifications

• Prompt and reliable attendance.
• Excellent written and verbal communication.
• Ability to multitask and perform in a fast-paced environment.
• Strong computer skills and familiarity with standard applications, email, and internet.
• Experience with Microsoft Office and/or Google Suite and at least one major AI platform (Claude, ChatGPT).
• Salesforce experience is a plus.

Responsibilities

• Assist in day-to-day operation of award programs: respond to inbound emails and phone calls, process orders, data entry, and fulfillment.
• Become a subject matter expert on one or more award programs to improve customer experience.
• Respond to customer inquiries promptly, with a compassionate, solution-oriented approach.
• Collaborate with Customer Service to manage inbound contacts efficiently and relay feedback to owners.
• Identify and resolve product and service problems quickly and completely.

Skills

Communication

Multitasking

Office software

AI platforms

Phone & email handling

Team collaboration

Problem solving

Tools

Microsoft Office

Google Suite

Claude

ChatGPT

Salesforce

Job description

Recognition Media seeks a Customer Support Associate to actively listen and creatively solve problems, delivering an exceptional customer experience.

The role is hybrid (three days in-office, two days remote) in Ashland, KY, reporting to the Director of Customer Support. Ideal candidates are organized, resourceful, and collaborative with prior customer service or account management experience.