Hybrid Auto Claims Manager: Lead & Elevate Performance

American-Freedom-Insurance; Mount Prospect (IL); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

401K with company match

Health insurance options

Paid training and licensing reimburse

Job summary

American Freedom Insurance Company is seeking an Auto Insurance Claims Manager in Mount Prospect, IL. Hybrid preferred, remote available. Lead a claims team to drive efficiency, cost control, and exceptional service across nonstandard auto claims and regulatory compliance.

Responsibilities include coaching staff, optimizing processes, negotiating claims, and fostering collaboration within the department to achieve superior results.

Qualifications

• Bachelor’s degree or higher.
• Minimum 3 years of relevant claims management experience.
• IN and/or PA experience desired; IL/TN/TX experience a plus.
• Nonstandard auto insurance experience beneficial.
• Strong customer service skills and fast-track claim processing expertise.
• Bilingual Spanish preferred.
• Exceptional written and verbal communication skills.
• Proficient with technology and coverage/liability analysis.
• High level of responsibility, problem-solving, and organizational skills.

Responsibilities

• Lead & Empower Your Team: Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently.
• Optimize Processes: Develop strategies to reduce loss costs and ensure efficient claim processing
• Drive Performance: Set and measure performance indicators to ensure accountability and team success.
• Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints.
• Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority cases closely monitored.
• Guidance & Training: Coach adjusters to meet or exceed service objectives and regulatory standards.
• Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses.
• Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
• Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence.

Skills

Customer service

Negotiation

Communication

Problem solving

Multitasking

Spanish (bilingual)

Education

Bachelor's degree

Job description

American Freedom Insurance Company is seeking an Auto Insurance Claims Manager in Mount Prospect, IL. Hybrid preferred, remote available. Lead a claims team to drive efficiency, cost control, and exceptional service across nonstandard auto claims and regulatory compliance.

Responsibilities include coaching staff, optimizing processes, negotiating claims, and fostering collaboration within the department to achieve superior results.