Hybrid Area Technical Specialist - Field & Onsite Support

Pitney Bowes

Illinois

Hybrid

USD 80,000 - 95,000

Full time

3 days ago

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Job summary

Pitney Bowes Presort Services is hiring a Hybrid Area Technical Specialist to support our production equipment across a network of facilities. You will oversee equipment moves, provide hands-on training, remote escalation and on-site support, and ensure software is up-to-date.

Based near one of our Presort Services facilities, you will travel 65% of the time and collaborate with site teams and vendors to resolve escalations quickly while maintaining a focus on uptime and quality in a fast-paced

Qualifications

Minimum of 5 years’ experience as a technician in a production environment.
Willing to travel at least 65% of the time.
Strong knowledge of various presort equipment and vendor operations.
Proficient in Octave and Microsoft Office suite.
Clean driving record for the last 3 years and strong organizational skills.

Responsibilities

Coordinate and lead equipment moves.
Assist with MASS and MPE testing of the equipment.
Work with site teams and local vendors to move, disassemble, reassemble and/or scrap equipment.
Conduct equipment assessments and ensure software on equipment is current.
Provide hands-on technical training, remote escalation support and emergency on-site technical support as needed.
Assist site techs and analyze data to determine root cause issues.
Thoroughly document solutions in an escalation tracking tool.
Assist with improving the AI troubleshooting solution tool.