Hybrid Arbitration Case Coordinator

American Arbitration Association; Los Angeles (CA); Hybrid; USD 58,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, orthodontia, and vis​

Student loan repayment program

403(b) retirement plan with company  +

Discounted pet insurance

Generous paid time off

Job summary

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries using our PRISM system. You will handle scheduling, documentation, and billing while communicating with parties, attorneys, and neutrals.

This role suits professionals with customer service or legal support backgrounds who are comfortable with new technologies and data management in a hybrid work setting.

Qualifications

• Associate's degree in business or related field or equivalent experience.
• At least three years in customer service, case administration, or legal settings.
• Strong written and verbal communication; interacts with diverse stakeholders.
• Proficient in Excel (pivot tables, formulas) and data analysis.
• Familiar with web-based systems and AI-related tools.

Responsibilities

• Manage arbitration and mediation cases via PRISM; handle scheduling and documentation.
• Correspond with parties, attorneys, and neutrals; ensure billing accuracy.
• Provide day-to-day case administration across industries.
• Utilize technology to manage case data and improve processes.

Skills

Customer service

Case administration

Legal environments

Written and verbal communication

Excel data analysis

AI-related tools

Attention to detail

Time management

Discretion with sensitive information

Education

Associate's degree in business or related field

Equivalent education/experience

Tools

PRISM case management system

Microsoft Office

AI-related tools

Job description

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries using our PRISM system. You will handle scheduling, documentation, and billing while communicating with parties, attorneys, and neutrals.

This role suits professionals with customer service or legal support backgrounds who are comfortable with new technologies and data management in a hybrid work setting.