Hybrid Arbitration Case Administrator

American Arbitration Association; Atlanta (GA); Hybrid; USD 49,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Student loan repayment

401(k) matching

Pet insurance discount

Paid time off

Job summary

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries. You will handle day-to-day case administration through PRISM, communicate with parties and attorneys, and ensure accurate scheduling, documentation, and billing in a hybrid work environment.

Ideal candidates have a background in customer service or legal support and are comfortable using technology to manage case data.

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders

Responsibilities

• Manage arbitration and mediation cases through PRISM case management system.
• Correspond with parties, attorneys, and neutrals; ensure scheduling, documentation, and billing accuracy.
• Provide service-oriented support to clients and stakeholders with attention to detail

Skills

Customer service

Communication

Time management

Education

Associate's degree in business

Tools

Excel

Microsoft Office

AI tools

Job description

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries. You will handle day-to-day case administration through PRISM, communicate with parties and attorneys, and ensure accurate scheduling, documentation, and billing in a hybrid work environment.

Ideal candidates have a background in customer service or legal support and are comfortable using technology to manage case data.