Hybrid Arbitration Case Coordinator

American Arbitration Association

Boston (MA)

Hybrid

USD 58,000 - 61,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Student loan repayment

403(b) retirement plan

Pet insurance

Generous PTO

Job summary

The American Arbitration Association in Boston is seeking a Case Administrator (Legal Services/Administrative Support) to manage arbitration and mediation cases using PRISM, coordinate with parties, attorneys, and neutrals, and ensure accurate scheduling and billing.

Candidates should have an Associate's degree and at least three years in customer service or legal support; strong Excel skills and comfort with AI tools; a hybrid work arrangement is offered.

Qualifications

Associate's degree or equivalent work experience.
Minimum three years in customer service, case administration, or legal settings.
Strong written and verbal communication.
Proficient in Excel, pivot tables, and data analysis.
Comfort with web-based systems and AI tools.
Detail-oriented with strong time management.

Responsibilities

Manage arbitration and mediation cases using PRISM.
Coordinate with parties, attorneys, and neutrals.
Ensure accurate scheduling, documentation, and billing.
Provide customer-service oriented support.

Skills

Customer service

Case administration

Legal environments

Communication

Time management

Attention to detail

Discretion

AI tools

Education

Associate's degree in business or related field

Tools

Microsoft Excel

Pivot tables

Data analysis

Job description

Candidates should have an Associate's degree and at least three years in customer service or legal support; strong Excel skills and comfort with AI tools; a hybrid work arrangement is offered.

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