Hybrid API Connector Support Engineer for Data Pipelines

Dormont Manufacturing Co; Oakland (CA); Hybrid; USD 80,489 - 96,590; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous paid time-off policy

RSU stock grants

Professional development opportunities

Monthly cell phone stipend

Access to mental health support platform

Job summary

Fivetran is seeking a Customer Support Engineer for their API Connector Team, based in the United States, California, Oakland. In this hybrid role, you'll provide technical support to customers while ensuring their satisfaction with timely resolutions.

Ideal candidates will have 2+ years of experience, strong communication skills, and a solid understanding of APIs and databases. Benefits include 100% employer-paid medical insurance, generous PTO, and professional development opportunities.

Qualifications

• 2+ years of relevant professional experience.
• Excellent written and verbal communication skills in English.
• Strong process-oriented troubleshooting and problem-solving skills.
• Ability to thrive in a collaborative, global team environment.

Responsibilities

• Provide virtual technical support to Fivetran customers and partners.
• Work closely with stakeholders to ensure customer satisfaction.
• Investigate and troubleshoot technical issues within Fivetran.
• Document solutions in the knowledge base and share across the team.

Skills

Customer advocacy skills

Communication skills

API troubleshooting

Networking fundamentals

Database experience

Data warehouse knowledge

Log analysis

GitHub navigation

Problem-solving skills

Collaboration skills

Tools

SQL

NoSQL

Snowflake

Databricks

BigQuery

Amazon Redshift

GitHub

Job description

Fivetran is seeking a Customer Support Engineer for their API Connector Team, based in the United States, California, Oakland. In this hybrid role, you'll provide technical support to customers while ensuring their satisfaction with timely resolutions.

Ideal candidates will have 2+ years of experience, strong communication skills, and a solid understanding of APIs and databases. Benefits include 100% employer-paid medical insurance, generous PTO, and professional development opportunities.