Customer Support Engineer

Fivetran; Oakland (CA); On-site; USD 80,489 - 96,590; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous paid time-off policy

RSU stock grants

Professional development opportunities

Monthly cell phone stipend

Access to mental health support platform

Job summary

Fivetran is seeking a Customer Support Engineer for their API Connector Team, based in the United States, California, Oakland. In this hybrid role, you'll provide technical support to customers while ensuring their satisfaction with timely resolutions.

Ideal candidates will have 2+ years of experience, strong communication skills, and a solid understanding of APIs and databases. Benefits include 100% employer-paid medical insurance, generous PTO, and professional development opportunities.

Qualifications

• 2+ years of relevant professional experience.
• Excellent written and verbal communication skills in English.
• Strong process-oriented troubleshooting and problem-solving skills.
• Ability to thrive in a collaborative, global team environment.

Responsibilities

• Provide virtual technical support to Fivetran customers and partners.
• Work closely with stakeholders to ensure customer satisfaction.
• Investigate and troubleshoot technical issues within Fivetran.
• Document solutions in the knowledge base and share across the team.

Skills

Customer advocacy skills

Communication skills

API troubleshooting

Networking fundamentals

Database experience

Data warehouse knowledge

Log analysis

GitHub navigation

Problem-solving skills

Collaboration skills

Tools

SQL

NoSQL

Snowflake

Databricks

BigQuery

Amazon Redshift

GitHub

Job description

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience. Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs act as our customer’s technical champion within Fivetran.

This is a full-time, hybrid position based out of our Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You’ll Do

• Provide virtual technical support to Fivetran customers and partners.
• Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
• Investigate and troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
• Work closely with Fivetran’s Dev team to identify and resolve bugs and issues impacting Fivetran customers.
• Become a subject matter expert on the Fivetran API Connectors and related technologies.
• Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
• Collaborate with teammates on technical and non-technical projects.

Skills We’re Looking For

• 2+ years of relevant professional experience
• Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
• Excellent written and verbal communication skills in English
• Experience troubleshooting APIs, including:
  • Making API requests
  • Interpreting responses and standard error codes
  • Navigating and understanding API documentation
• Basic understanding of networking fundamentals, including the TCP/IP model
• Experience working with databases, both SQL and NoSQL:
  • Familiarity with basic SQL queries and commands
• Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
• Ability to read and analyze logs to investigate and identify issues
• Comfortable navigating GitHub and submitting Pull Requests
• Strong, process-oriented troubleshooting and problem-solving skills
• Ability to thrive in a highly collaborative, global team environment

Pay range: $80,489—$96,590.50 USD

Perks and Benefits

• 100% employer-paid medical insurance *
• Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team‑building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents

* May vary by country and worker type - please reach out to your recruiter for more information

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.