API Connectors Support Engineer (Hybrid)

Fivetran; Denver (CO); Hybrid; USD 80,489 - 96,590; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO policy

RSU stock grants

Professional development opportunities

Monthly cell phone stipend

Access to mental health support platform

Job summary

Fivetran is seeking a Customer Support Engineer for our API Connector Team in Denver, CO. This full-time hybrid role involves providing technical support, ensuring high customer satisfaction, and troubleshooting issues within the Fivetran environment.

The ideal candidate will have 2+ years of relevant experience, strong communication skills, and a solid understanding of APIs, databases, and networking fundamentals. Enjoy benefits such as 100% employer-paid medical insurance and generous paid time-off.

Qualifications

• 2+ years of relevant professional experience.
• Experience troubleshooting APIs and navigating API documentation.
• Basic understanding of networking fundamentals.

Responsibilities

• Provide virtual technical support to Fivetran customers and partners.
• Investigate and troubleshoot technical issues within the Fivetran environment.
• Document solutions in the knowledge base and share across the team.

Skills

Customer advocacy skills

Technical troubleshooting

Communication skills

Basic SQL knowledge

Familiarity with data warehouse infrastructure

Problem-solving skills

Collaboration skills

Tools

GitHub

APIs

Job description

Fivetran is seeking a Customer Support Engineer for our API Connector Team in Denver, CO. This full-time hybrid role involves providing technical support, ensuring high customer satisfaction, and troubleshooting issues within the Fivetran environment.

The ideal candidate will have 2+ years of relevant experience, strong communication skills, and a solid understanding of APIs, databases, and networking fundamentals. Enjoy benefits such as 100% employer-paid medical insurance and generous paid time-off.