Hybrid Analytics Manager - BI, AI & Automation

KeyCorp; Brooklyn (OH); Hybrid; USD 96,000 - 181,000; Full time

Job summary

KeyCorp seeks a Business Analytics Manager to deliver operational reporting, BI, analytics, and automation for Contact Center Operations. You will partner with stakeholders to translate data into insights that drive performance and customer experience improvements.

The role emphasizes cloud-enabled analytics, AI-enabled tools, and scalable reporting solutions. The successful candidate will lead dashboards, KPI definitions, and automation efforts while collaborating across Technology, Product,

Qualifications

• Bachelor's degree in Analytics, Business, Data Science, or related field.
• 5+ years in business analytics, operational reporting, BI, or similar.
• Advanced SQL skills with large datasets.
• Experience building dashboards using Tableau or similar BI tools.
• Python experience and reporting automation preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Own development and maintenance of operational reporting for Contact Center.
• Deliver accurate, timely reporting across key metrics and KPIs.
• Design dashboards, scorecards, and self-service reporting tools.
• Analyze data to identify trends and opportunities and present insights.
• Automate reporting processes and support modernization efforts.

Skills

SQL

Tableau

Python

Analytics

Communication

Education

Bachelor's degree in Analytics

Tools

Google Cloud Platform

BigQuery

Job description

KeyCorp seeks a Business Analytics Manager to deliver operational reporting, BI, analytics, and automation for Contact Center Operations. You will partner with stakeholders to translate data into insights that drive performance and customer experience improvements.

The role emphasizes cloud-enabled analytics, AI-enabled tools, and scalable reporting solutions. The successful candidate will lead dashboards, KPI definitions, and automation efforts while collaborating across Technology, Product,