Hybrid AI Systems Engineer – Production & SRE

Cisco Systems, Inc.

San Jose (CA)

Hybrid

USD 131,000 - 166,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work model

Medical, dental and vision insurance

Paid time off

401(k) with Cisco match

Job summary

Cisco Systems, Inc. is seeking a Technical Systems Engineer within the Commerce Product Management & Engineering group.

This hybrid role requires three days in the office at Cisco's San Jose, CA or RTP, NC location, and focuses on sustaining, monitoring, and improving enterprise AI capabilities, including generative AI assistants and LLM platform infrastructure. You will diagnose complex issues across RAG pipelines, vector search indexing, and model endpoints, collaborate on cross-functional

Qualifications

Bachelor's degree in Engineering with 6-7 years of relevant professional experience.
Experience with AI/ML or LLM-driven applications is preferred.
Strong debugging, monitoring, and cross-functional collaboration skills.

Responsibilities

Act as the main point of contact for production support across business units.
Escalate and resolve production issues affecting AI assistants and foundational AI capabilities.
Triage, debug, and resolve incidents related to latency, prompt drift, and upstream API failures.
Monitor workflows and orchestration layers to maintain high availability and SLAs.
Debug and maintain Python-based AI frameworks and REST API endpoints.
Develop automation scripts, health-check utilities, and synthetic tests in Python.
Monitor AI telemetry and latency metrics using observability platforms.
Document processes, resolutions, and recurring issues for knowledge management.