AI Operations Engineer: Automate & Orchestrate AI Agents

Cisco Systems, Inc; North Carolina; Hybrid; USD 170,000 - 215,000; Full time

Job summary

Cisco Systems, Inc. is seeking an AI Operations Engineer for a hybrid role based near Raleigh/NC.

You will design, build, and operate production-ready AI agents powering Cisco’s Commerce Operations, orchestrating LLM reasoning, tool calls, retrieval, and enterprise integrations to automate complex workflows. You will lead end-to-end AI delivery, implement guardrails and observability, manage CI/CD and cost controls, and partner with cross-functional teams to drive measurable efficiency and

Qualifications

• 7+ years of experience in software engineering or a related field within an enterprise environment.

Responsibilities

• Design and build AI agents that automate manual and repetitive Commerce Operations tasks.
• Implement agent orchestration using frameworks such as LangGraph, LangChain, AutoGen, CrewAI, or equivalent.
• Build agent-to-agent integrations using emerging standards such as A2A and MCP to enable reliable coordination and delegation.
• Design secure API integrations with commerce platforms and enterprise data sources using REST, GraphQL, webhooks, authentication, rate limiting, and error handling.
• Build and optimize retrieval-augmented generation (RAG) pipelines using documents, structured data, and knowledge repositories.
• Implement guardrails, human approval gates, LLM routing, and failover mechanisms to ensure reliability, safety, and cost control.
• Apply prompt and context engineering to ensure AI agents deliver accurate, safe, and consistent outcomes.
• Build evaluation and observability capabilities, including offline test sets, online monitoring, tracing, audit logging, and quality regression detection.
• Own deployment and production operations, including CI/CD, progressive rollout, rollback, monitoring, model/version control, and cost tracking.
• Supervise AI solution performance and report business impact through critical metrics such as efficiency gains, cycle‑time reduction, incident reduction, and operational accuracy.
• Continuously improve AI workflows, tools, and methodologies to increase reliability, scalability, and business value.
• Partner with Commerce Operations, application development, infrastructure, and business teams to integrate AI solutions into existing systems and workflows.

Skills

Python

LangChain

LangGraph

AutoGen

CrewAI

OpenAI SDK

Anthropic SDK

LLM frameworks

Education

Advanced degree in AI/ML/CS

Tools

REST

GraphQL

Webhooks

A2A

MCP

Job description

Cisco Systems, Inc. is seeking an AI Operations Engineer for a hybrid role based near Raleigh/NC.

You will design, build, and operate production-ready AI agents powering Cisco’s Commerce Operations, orchestrating LLM reasoning, tool calls, retrieval, and enterprise integrations to automate complex workflows. You will lead end-to-end AI delivery, implement guardrails and observability, manage CI/CD and cost controls, and partner with cross-functional teams to drive measurable efficiency and