Hybrid Agile Delivery Lead — NYC (ScrumMaster/PM)

Friedman Williams; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Friedman Williams in New York City seeks an experienced Delivery Manager to guide multiple product teams at the intersection of databases, middleware, analytics, CRM, AI platforms, and customer-facing apps. The role emphasizes Agile values, collaboration, and delivering high-integrity commitments in a high-performance environment.

The position is full-time with hybrid work policies; candidates should be comfortable traveling to the NYC office two days per week.

Qualifications

• 3+ years as ScrumMaster on front-end and back-end product teams.
• 2+ years as a Program Manager across cross-functional teams with vendor management.
• Proficiency in Jira administration, including JQL reporting and automations.
• Certified ScrumMaster (CSM), Professional ScrumMaster (PSM), PMI Agile Certified Practitioner (PMI-ACP), or similar credential.

Responsibilities

• Serve as a ScrumMaster or Kanban facilitator on cross-functional product teams.
• Coordinate technical and non-technical work streams as a Program Manager toward a common goal.
• Occasionally serve as a Project Manager when iterative methods are not well-suited to the objective.
• Identify and resolve impediments, resolve conflicts, and escalate when needed.
• Manage dependencies between teams and proactively identify and manage risks.
• Protect teams from distractions and coach teams to improve collaboration and outcomes.
• Administer Jira projects, automations, and reports to improve transparency and efficiency.

Skills

Scrum Master

Program Manager

Jira administration

Agile credentials

Education

CSM/PSM/PMI-ACP certification

Tools

Jira

Job description

Friedman Williams in New York City seeks an experienced Delivery Manager to guide multiple product teams at the intersection of databases, middleware, analytics, CRM, AI platforms, and customer-facing apps. The role emphasizes Agile values, collaboration, and delivering high-integrity commitments in a high-performance environment.

The position is full-time with hybrid work policies; candidates should be comfortable traveling to the NYC office two days per week.